Total Rewards Benefits Supervisor

BlueCross BlueShield of South Carolina•Columbia, SC

1d•Onsite

About The Position

Responsible for providing oversight and guidance to the benefits and retirement staff. Handles escalated issues and provides accurate, prompt response to management inquiries. Ensures accurate data entry, maintenance and file transfer to vendors for all benefit programs. Assists data collection and response for government audits. Prepares, reviews and submits government mandated reporting. Monitors processes to evaluate and implement process improvements and efficiencies. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is onsite at 51 Clemson Rd. Columbia, SC. Position Purpose: The Total Rewards Supervisor oversees the benefits and retirement staff, handling escalated issues and providing prompt responses to management inquiries. Key responsibilities include ensuring accurate data entry and file transfers for benefit programs, assisting with government audits, preparing and submitting required reporting, and monitoring processes to implement improvements and efficiencies.

Requirements

Required Education: Bachelor's Degree Equivalency: 4 years job related work experience or Associate's, and 2 years job related work experience
Required Work Experience: 4 years HR experience. 2 year-lead or supervisory experience, OR equivalent military experience in grade E4 or above.
Required Skills and Abilities: Knowledge of government regulations pertaining to retirement/benefit administration. Ability to work independently, prioritize effectively, make sound decisions. Good judgment. Ability to analyze trends and make recommendations to management. Effective organizational, customer service, presentation skills. Demonstrated written and verbal communication skills. Knowledge of mathematical or statistical concepts. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Ability to lead, motivate, and assess performance of staff.
Required Software and Other Tools: Microsoft Office.

Nice To Haves

Preferred Work Experience: 2 years of direct Benefit Administration
Preferred Software and Other Tools: Workday, Working knowledge of Microsoft tools.

Responsibilities

Supervises benefits staff to include coaching employees, approval of time, leave, performance reviews, training, etc.
Verifies the accuracy and timeliness of work and customer service.
Handles any escalated issues that may arise.
Leads/guides staff in providing excellent customer service to all customers, employees, former employees, vendors and other external agencies.
Facilitate enhancements to systems and processes.
Performs quality control functions, runs/reviews reports to ensure accuracy.
Researches and resolves any discrepancies found.
Makes recommendations on benefits communication, processes, and plans.
Processes more sensitive, complicated changes/issues.
Researches and resolves questions from management and human resources staff.