Tools Management Engineer

TeleWorld Solutions Inc • Plano, TX

2d

About The Position

TeleWorld Solutions is seeking a Senior Web-Based Tools Management Engineer for its Wireless Networks team. The role manages the development and support of web-based tools used by internal and external customers, from initial concepts through development and implementation. The engineer will help establish tool strategies and standards, improve customer-facing information management, and apply AI and automation to make tools and customer activities more efficient. The role works with leading-edge technology supporting commercial wireless networks and requires a signed NDA.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or Web-based Development.
• Five to eight years of industry experience in the web content management space.
• Management experience driving and implementing web-based development for information management and customer engagement tools.
• Experience translating customer and business requirements into technical requirements, specifications, and product changes.
• Experience implementing AI and automation to improve customer interface tool functionality and efficiency.
• Understanding of fundamental web application and platform security.
• Experience with technical infrastructure design methodologies, datacenter architectures, and automation.
• Experience building a cloud governance plan and establishing cloud best practices and procedures.
• Understanding of telecommunications technologies and processes.
• Excellent written and oral communication skills, a team-focused approach, and an entrepreneurial spirit.
• Ability to manage multiple projects simultaneously.
• Ability to communicate effectively, manage development timelines and implementations, indirectly manage internal resources, manage external vendors, and deliver status reports.
• Self-motivation and willingness to learn and take on new challenges.
• Critical thinking and problem-solving ability, and willingness to challenge the status quo.
• Results-oriented approach and commitment to completing work to a high standard.
• Interpersonal skills to work with multiple groups and customers.

Nice To Haves

• Advanced degree.

Responsibilities

• Manage development and support for internal and external customer interface tools, including TIMS, SW SFTP, and Confluence portals.
• Set and drive short- and long-term strategies and goals for web-based tools to improve group efficiency and customer effectiveness.
• Provide subject matter expertise and input to benchmark requirements for information content management tools.
• Plan and integrate AI technologies into existing and new web-based tools for internal and external customers.
• Manage standards and requirements for tools’ security, software, infrastructure, and hardware, and oversee their implementation and compliance.
• Manage the development and commercialization of tooling scripts for automation and efficient customer operations.
• Translate customer and business requirements into technical requirements, specifications, and product changes.
• Coordinate development timelines and implementations, indirectly manage internal resources, oversee external vendors, and provide status reports as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior