To Go

M CROWD RESTAURANT GROUP•Dallas, TX

3d•Onsite

About The Position

The To Go position provides friendly, attentive service to guests placing takeout orders. The role ensures orders are accurately prepared, packaged, and ready for pickup, creating a positive and seamless guest experience. The employee manages takeout and third-party delivery orders, communicates with guests, processes payments, and helps maintain clean, safe service areas. The position requires teamwork and the ability to work efficiently in a fast-paced restaurant environment.

Requirements

Must be at least 18 years old.
At least one year of experience as a server or host/hostess.
Must possess strong customer service and interpersonal skills.
Basic knowledge of dining room operations and service procedures.
Strong customer service and hospitality skills.
Ability to accurately take and prepare takeout orders.
Knowledge of menu items, ingredients, and packaging standards.
Attention to detail and commitment to food quality and presentation.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency in basic math and ability to accurately handle cash, credit card, and other payment transactions while operating a point-of-sale system.
Must be authorized to work in the U.S.
Valid Food Handlers Certification.
Valid Alcohol Service Certification.
Must be a team player.

Responsibilities

Welcome and greet guests, providing attentive, personalized service.
Inform guests of specials and menu changes, answer questions about food, beverages, and restaurant services, and make guest-focused recommendations.
Answer phone calls according to hospitality standards.
Manage third-party delivery and takeout order operations, ensuring accuracy, timely fulfillment, and attentive guest service.
Take food and beverage orders and enter them into the point-of-sale system for the kitchen and bar.
Package and deliver food and beverages from the kitchen and bar in a timely manner.
Package takeout orders according to standards, including appropriate condiments and utensils.
Deliver orders to guests' vehicles when needed.
Complete assigned side work at the start and end of shifts and maintain clean service areas.
Ensure guests are satisfied and respond promptly and courteously to requests.
Prepare final bills, accept payments, process credit card charges, and make change when applicable.
Thank guests for visiting and invite them to return.
Fill in as needed to support smooth and efficient operation of the to-go section, as directed by the restaurant manager or director.
Maintain a safe and healthy work environment, follow safety practices, wear required protective clothing or equipment, and report safety concerns.
Wash and sanitize hands after specified activities, including handling food or removing trash.