TMS Technician (Medical Technician/Patient Advocate)

NeuroStim TMS Centers • Spokane, WA

2d • Onsite

About The Position

NeuroStim TMS Centers, Washington's leading provider of Transcranial Magnetic Stimulation (TMS) Therapy, is seeking a TMS Technician (Medical Technician/Patient Advocate) for their Spokane Valley Clinic. This full-time, W-2 employee, non-exempt position offers a competitive hourly rate of $21-22/hr and a Monday-Friday schedule from 8:30 am to 5 pm. The role reports to the Regional Manager. NeuroStim is looking for individuals who are approachable, curious, dependable, and passionate about helping others, even without prior healthcare experience. The company provides specialized training for those with strong people skills developed in fields like healthcare, hospitality, retail, customer service, wellness, or education. As a TMS Technician, you will build relationships with patients and deliver TMS therapy, a non-invasive treatment for depression, anxiety, PTSD, and OCD, within a collaborative environment that values compassion, accountability, curiosity, service, and growth.

Requirements

• Minimum of 2 years’ experience working directly with customers, clients, guests, students, or patients.
• Genuine interest in healthcare, mental health, and helping others.
• Curious and eager to learn new skills, technology (i.e. computers, medical/mechanical devices, etc.), and clinical processes.
• Coachable and receptive to feedback.
• Strong communication skills and the ability to make others feel heard, respected, and supported.
• Dependable, punctual, and committed to following through in a fast-paced environment.
• Detail-oriented and able to consistently follow established procedures.
• Comfortable balancing patient interaction with administrative responsibilities.

Nice To Haves

• Previous healthcare or behavioral-health experience
• Bachelors in Psychology, Neuroscience, or related field
• Experience with an electronic health record (EHR)
• BLS certification

Responsibilities

• Build positive, professional relationships with patients throughout their course of treatment.
• Create a safe, welcoming, and supportive treatment experience where patients feel comfortable and cared for.
• Administer TMS treatments under physician direction using established protocols; comprehensive training is provided.
• Educate patients and prospective patients about TMS therapy within the scope of the role.
• Support scheduling, follow-ups, documentation, and daily clinic operations.
• Maintain accurate HIPAA-compliant patient records.
• Collaborate with clinic teammates to provide a consistent, high-quality patient experience.

Benefits

• Competitive Hourly Rate: $21-22/hr; Paid bi-weekly
• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed