Patient Advocate

The Refuge, A Healing Place • Ocklawaha, FL

3d • $16 - $19

About The Position

The Refuge, a Healing Place is hiring a Patient Advocate to support patient rights efforts. This role involves educating patients and families, guiding them through the complaint and grievance processes, and reporting any unresolved threats to patient safety to the appropriate staff. The schedule includes some weekend and holiday coverage, which will be discussed during the interview. The pay range for this position is $16 - $18.50/hr.

Requirements

• High school diploma or equivalent required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.
• This position requires a Level 2 Background Screening through the Florida Care Provider Background Screening Clearinghouse.

Nice To Haves

• Associate or Bachelor's degree in a clinical field preferred.
• Experience in customer service or risk management preferred.
• Experience with behavioral health patients preferred.

Responsibilities

• Facilitate patient/family grievance process to include processing the complaint, forwarding to the appropriate manager and communicating the resolution to the complainant for resolution purposes.
• Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
• Identify process deficiencies that result in possible threats to patient rights or patient safety.
• Maintain the complaint and grievance logs up to date.
• Collaborate with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
• May participate in new hire orientation on educating staff on patient safety and advocacy.
• Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
• Perform other functions and tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED