TMS Technician & Patient Outreach Coordinator

ARC Health Partners • Orlando, FL

51d • Onsite

About The Position

APG Health is seeking a compassionate, energetic TMS Technician & Patient Outreach Coordinator to provide TMS treatments and support patient outreach and referral development. The primary responsibility is administering Transcranial Magnetic Stimulation (TMS) treatments under physician supervision. When the TMS schedule permits, this position will conduct patient follow-up, respond to prospective patient inquiries, and support referral and community outreach efforts. The ideal candidate is patient-focused, organized, comfortable with telephone outreach, and able to take initiative.

Requirements

• TMS certification required
• Comfortable using EHR systems and Microsoft Office.
• Genuine interest in healthcare, mental health, and helping others.
• Curious and eager to learn new skills, technology (i.e. computers, medical/mechanical devices, etc.), and clinical processes.
• Coachable and receptive to feedback.
• Strong communication skills and the ability to make others feel heard, respected, and supported.
• Dependable, punctual, and committed to following through in a fast-paced environment.
• Detail-oriented and able to consistently follow established procedures.
• Comfortable balancing patient interaction with administrative responsibilities.

Nice To Haves

• BrainsWay experience preferred.
• Bachelors degree in Psychology, Neuroscience, or related field preferred.
• 1 year of patient facing experience in a mental health field preferred.

Responsibilities

• Administer TMS treatments according to established protocols and physician direction.
• Prepare patients and equipment and operate TMS equipment safely.
• Monitor patients and communicate clinical concerns to the appropriate provider.
• Administer rating scales and accurately document treatments.
• Coordinate treatment schedules and follow up on missed appointments.
• Maintain TMS treatment rooms, equipment, and required documentation.
• Provide a professional, compassionate patient experience.
• Follow up with TMS inquiries, referrals, prospective patients, and appropriate existing patients.
• Educate patients about APG Health services and assist with scheduling and intake.
• Conduct outreach by telephone, email, and other approved methods.
• Build and maintain relationships with physicians, therapists, and community referral sources.
• Document leads, outreach activities, follow-ups, and outcomes in Salesforce.
• Work with leadership and the intake team to improve patient engagement and referral conversion.
• Occasionally participate in community or professional outreach events.

Benefits

• 401(k) retirement plan with employer match up to 4%
• Comprehensive medical, dental, and vision insurance for employees and eligible dependents
• HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses
• Employer-paid life insurance and AD&D coverage
• Employee Assistance Program (EAP) with confidential mental health and life support resources
• Generous paid time off and additional paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level