Title Service Representative II

Amynta Agency•Hunt Valley, MD

About The Position

PDP Group, an Amynta Group company, is hiring a full-time Title Service Representative II at its Hunt Valley, Maryland location. The role conducts follow-up on motor vehicle titles and communicates with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. It handles repossession and customer-service requests, processes requests through client portals and email, and responds to incoming calls. Compensation is $17.75 per hour, with possible opportunities for overtime.

Requirements

High school diploma or General Education Degree (GED).
2–4 years of administrative experience.
Strong attention to detail, dependability, and follow-through.
Experience with Microsoft Excel and Microsoft Word.
Strong work ethic.
Data entry and/or clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV, car dealership, or title experience.

Responsibilities

Process repossession applications and affidavits and send applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers releases of liens, copies of titles, and contracts by FedEx, fax, or email.
Reassign titles to new dealers and add them to dealer shipments.
Process reporting for client needs.
Handle complex and escalated account issues.
Process customer-service requests and repossession requests.
Handle calls from DMVs, dealers, and auctions.
Process requests received through the client portal and by email.
Handle incoming calls from customers, DMVs, and client agents.