Title Service Representative II

Amynta Group•Baltimore, MD

7d•Onsite

About The Position

PDP Group, an Amynta Group company, is hiring a Title Service Representative to conduct follow-up for motor vehicle titles. The role involves communicating with customers, clients, motor vehicle dealers, motor vehicle agencies, and other relevant parties. It handles repossession and customer-service requests received through calls, a client portal, and email, including inquiries from customers, DMVs, dealers, auctions, and client agents. The position is based in Hunt Valley, Maryland, and pays $17.75 per hour, with possible opportunities for overtime.

Requirements

High school diploma or GED.
2–4 years of administrative experience.
Experience with Microsoft Excel and Microsoft Word.
Data-entry and/or clerical experience.
Strong attention to detail; dependability and follow-through.
Strong work ethic.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV, car dealership, or title experience.

Responsibilities

Process repossession applications and affidavits and ship applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers Releases of Liens, copies of titles, and contracts via FedEx, fax, or email.
Reassign titles to new dealers and add them to dealer shipments.
Process reporting for client needs.
Handle complex and escalated account issues.
Process customer-service and repossession requests received through calls, the client portal, or email.
Handle calls from DMVs, dealers, auctions, customers, and client agents.