Title Service Representative II

Amynta Group•Baltimore, MD

7d•Onsite

About The Position

PDP Group, an Amynta Group company, is hiring a Title Service Representative II at its Hunt Valley, Maryland location. The role conducts follow-up for motor vehicle titles and communicates with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. The position handles repossession and customer service requests, requests submitted through a client portal and email, and incoming calls from customers, DMVs, dealers, auctions, and client agents. Compensation is $17.75 per hour, with possible opportunities for overtime.

Requirements

High school diploma or GED.
2–4 years of administrative experience.
Strong attention to detail, dependability, and follow-through.
Experience with Microsoft Excel and Microsoft Word.
Strong work ethic.
Data-entry and/or clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV, car dealership, or title experience.

Responsibilities

Process repossession applications and affidavits, and ship applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers releases of liens, copies of titles, and contracts by FedEx, fax, or email.
Reassign titles to new dealers and add them to dealer shipments.
Process reporting for client needs.
Handle complex and escalated account issues.
Process customer service and repossession requests.
Handle incoming calls from DMVs, dealers, auctions, customers, and client agents.
Process requests received through the client portal and email.