Title Service Representative II

Amynta Group•Baltimore, MD

7d•Onsite

About The Position

The Title Service Representative II conducts effective follow-up for motor vehicle titles by communicating with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. The role processes requests received through the client portal and email, and handles incoming calls from customers, DMVs, and client agents. This is a full-time position based in Hunt Valley, Maryland, paying $17.75 per hour, with possible opportunities for overtime.

Requirements

High school diploma or GED.
2–4 years of administrative experience.
Strong attention to detail, dependability, and follow-through.
Experience with Microsoft Excel and Microsoft Word.
Strong work ethic.
Data-entry and/or clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV, car dealership, or title experience.

Responsibilities

Process repossession applications and affidavits, and ship applications to the DMV or a tag agent to obtain a repossession title.
Send customers and dealers releases of liens, copies of titles, and contracts via FedEx, fax, or email.
Reassign titles to new dealers and add them to dealer shipments.
Process reporting for client needs.
Handle complex and escalated account issues.
Process requests received through the client portal and email.
Handle incoming calls from customers, DMVs, and client agents.
Conduct follow-up on motor vehicle titles through communication with customers, clients, dealers, and motor vehicle agency personnel.