Title Operations Agent

Hilton Grand Vacations • Orlando, FL

4d

About The Position

The Title Operations Agent prepares, generates, reviews, audits, and records legal title documents—including deeds and affidavits—for owners and members seeking to relinquish ownership. The role is responsible for ensuring document accuracy and quality, resolving title defects, and coordinating recording and follow-up processes. It requires strong organization, attention to detail, multitasking, flexibility, dependability, and efficient completion of daily work. The position pays $19 per hour.

Requirements

• High school diploma.
• At least 1 year of experience in banking, real estate, or title/deeding.
• Excellent organizational skills and the ability to multitask.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and Adobe Pro.

Nice To Haves

• At least 3 years of experience in the finance industry, real estate dealings, or handling title and deed documentation.
• Experience within timeshare or vacation ownership.

Responsibilities

• Monitor daily reports to identify and work on assigned cases.
• Ensure clear title for each assigned case by reviewing or performing title searches.
• Identify and resolve title defects found in title search results.
• Create transfer, resale, and relinquishment documents for non-deeded and deeded inventory.
• Review documents such as powers of attorney, certificates of trust, probate documents, corporation documents, wills, and death certificates to identify current ownership and generate appropriate documents.
• Audit non-deeded documents for accuracy.
• Review and audit deeds to ensure they meet underwriting, county, and state requirements before recording.
• Submit deeds electronically through an e-record platform.
• When applicable, prepare recording packages and mail them to business partners for recording.
• Coordinate resends, redrafts, and payment collection as necessary.
• Manage county rejections in a timely manner.
• Assist with creating and mailing confirmation letters for completed or canceled contracts.
• Provide quality customer service to internal and external customers as needed.
• Manage customer-facing email inboxes and ensure owners and members receive answers or guidance to their questions.
• Maintain high production totals while keeping the error rate low.
• Work escalated requests from internal sources within 24 hours of receipt.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance from day one.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Discount travel programs.
• Generous paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED