Title Operations Agent

Hilton Grand Vacations • Orlando, FL

4d

About The Position

As a Title Operations Agent, you will prepare paperwork, including deeds and affidavits, for owners or members seeking to relinquish ownership. You will generate, review, audit, and record legal title documents to ensure accuracy and quality. The role requires multitasking, organization, attention to detail, and the ability to complete daily tasks effectively, efficiently, flexibly, and dependably. The position pays $19 per hour.

Hilton Grand Vacations is a vacation ownership company serving owners and guests. The company describes its team as dedicated to helping make vacations memorable and states that it is an equal opportunity employer that provides reasonable accommodation during the application, interview, and employment process.

Requirements

• High school diploma.
• At least 1 year of experience in banking, real estate, or title/deeding.
• Excellent organizational skills and the ability to multitask.
• Proficiency in MS Word, Excel, PowerPoint, Outlook, and Adobe Pro.
• Ability to maintain strong attention to detail and be effective, efficient, flexible, and dependable.

Nice To Haves

• At least 3 years of experience in the finance industry, real estate dealings, or handling title and deed documentation.
• Experience in timeshare or vacation ownership.

Responsibilities

• Monitor daily reports to identify and work on assigned cases.
• Ensure clear title on assigned cases by reviewing or performing title searches.
• Identify and resolve title defects found in title search results.
• Create transfer, resale, and relinquishment documents for non-deeded and deeded inventory.
• Review documents such as powers of attorney, certificates of trust, probate records, corporate documents, wills, and death certificates to determine current ownership and generate appropriate documents.
• Audit non-deeded documents for accuracy.
• Review and audit deeds to ensure they meet underwriting, county, and state requirements before recording.
• Submit deeds for electronic recording through an e-record platform.
• When applicable, prepare recording packages and mail them to business partners for recording.
• Coordinate resends, redrafts, and payment collection as necessary.
• Manage county rejections in a timely manner.
• Assist with creating and mailing confirmation letters for completed or canceled contracts.
• Provide quality customer service to internal and external customers.
• Manage several customer-facing email inboxes and ensure owners or members receive answers or guidance to their questions.
• Maintain high production totals while keeping the error rate low.
• Work escalated requests from internal sources within 24 hours of receipt.
• Perform other related duties as assigned.

Benefits

• Medical, dental, and vision insurance from Day One.
• 401(k) plan with company match.
• Life insurance.
• Company stock purchase program.
• Paid time off program.
• Paid sick days.
• Team Member recognition.
• Learning and advancement opportunities.
• Discount travel programs.
• Other Team Member benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED