Title IX Case Manager, Daytona Beach Campus

Embry-Riddle Aeronautical University • Daytona Beach, FL

4d • Onsite

About The Position

Embry-Riddle Aeronautical University is seeking a Title IX Case Manager for its Daytona Beach, Florida campus. Reporting directly to the Executive Director of Title IX Compliance, the Case Manager oversees the day-to-day management and tracking of Title IX-related complaints and provides consistent case-management and administrative support. The position manages cases and case files, facilitates informal resolutions, assists with intakes, and helps ensure students, faculty, and staff can access appropriate supportive campus and community resources. The Case Manager also contributes to university-wide Title IX education, events, outreach, and training.

The role manages complaint and report records throughout their life cycle, maintains case-management databases and files, tracks active cases, supports case reporting and records retention, and assists with annual reports and internal audits. It also supports informal resolutions and supportive measures, communicates with parties about case status, and assists with intake and responses to allegations. The Case Manager develops and helps deliver educational programs, coordinates outreach materials and events, monitors Title IX websites, supports Campus Climate Surveys, and provides administrative assistance to the Executive Director.

The position requires a bachelor’s degree in a related field or an equivalent combination of education and experience, as well as at least two years of professional experience in case management or a relevant discipline. Candidates should be able to handle sensitive and confidential matters, apply relevant laws and regulations, communicate effectively, maintain neutrality and objectivity, and work productively with diverse university constituencies. Title IX experience and experience with case-management and reporting software are preferred.

Requirements

• Bachelor’s degree in human resources, psychology, social work, sociology, higher education, or a related field from an accredited institution, or an equivalent combination of education and experience.
• At least two years of professional experience in case management and/or a relevant discipline.
• Experience and responsibility working with sensitive and/or confidential matters.
• Ability to learn, understand, interpret, and follow applicable federal and state laws and regulations, including Title IX, FERPA, VAWA, and Clery requirements.
• Problem-solving skills, attention to detail, sound judgment, prioritization skills, confidentiality, objectivity, and flexibility when dealing with frequent interruptions.
• Excellent written and verbal communication skills, including confidence and ability in group presentations.
• Ability to maintain neutrality and work under stressful situations.
• Experience working with students in institutions of higher education.
• Strong interpersonal skills, including listening, sensitivity and respect for individual needs, and professional conduct.
• Ability to establish and maintain productive working relationships with all constituencies and work as part of a team.
• Strong work ethic, motivation, self-direction, and ability to execute routine and special projects.
• Patience and kindness, ability to cope with the details and language used by parties, and ability to maintain objectivity.
• Ability to adapt to new federal regulations, including potential changes to the position’s duties.
• Ability to maintain an impartial stance; this position is not a victim advocate position.

Nice To Haves

• Experience working with cases involving sexual harassment, sexual assault, or stalking.
• At least two years of Title IX experience in a higher education or K-12 setting.
• Demonstrated experience managing database systems, tracking data and/or cases, and developing custom reports.
• Experience working with diverse constituencies and confidential materials.
• Experience with Maxient, PowerPoint, Word, Excel, Adobe Acrobat, and PeopleSoft/Oracle (e.g., Campus Solutions).

Responsibilities

• Manage complaints and reports from intake through completion, documenting case activity in the institution’s case-management software.
• Organize and maintain case records with the Title IX team, update case files in Maxient, and ensure cases are properly coded.
• Maintain a log of active investigations, case assignments, informal resolutions, educational conversations, and case transfers.
• Oversee record retention for Clery and Title IX cases and make recommendations for annual Clery reports.
• Retrieve data for monthly office reports and Clery-reportable data, prepare the Title IX Office’s annual report, and assist with internal audits.
• Create custom reports as requested by the Executive Director of Title IX Compliance and/or Vice President and General Counsel.
• Stay current with case-management software, including implementations and updates, and provide recommendations to the team.
• Maintain hard-copy case files as necessary.
• Facilitate Title IX-related informal resolutions, including coordination between parties, supportive measures, resources, and informal resolution agreements.
• Assist with implementation of supportive measures for complainants, respondents, and witnesses.
• Communicate with parties about case status and assist with intake, outreach, and responses to allegations of policy violations.
• Develop Title IX educational programs, presentations, and online courses for faculty, staff, and students.
• Assist in delivering in-person and online training and organize Title IX events and outreach programs.
• Coordinate with Marketing and the Title IX Team to develop outreach materials, brochures, and posters.
• Represent Title IX at university events, distribute materials, and respond to questions.
• Monitor Title IX websites and recommend updates and improvements.
• Support the marketing and implementation of Campus Climate Surveys.
• Assist the Executive Director with administrative tasks, including communications, budgets, reporting, assessments, presentations, and case files.

Benefits

• 100% tuition coverage for the employee for one undergraduate and one graduate degree, with discounted rates for a spouse and dependent children up to age 26.
• Retirement contribution of 6% of base salary and a 4% matching contribution, with no vesting period.
• Up to 18 days of paid leave in the first year, including three days granted upon hire and 15 days accrued throughout the year.
• Nine or more paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level