Title Issue Specialist

OPENLANE•Carmel, IN

About The Position

OPENLANE is seeking a Title Issue Specialist experienced in vehicle title processing and automotive customer service. As part of the title team, this person handles customer inquiries and ensures vehicle titles are processed accurately and promptly. The role involves resolving title issues or escalating them to the appropriate department or personnel, verifying titles from various states for accuracy and marketability, working with agencies, customers, and lienholders, and dispatching titles to buying dealers.

Requirements

At least 3 years of experience in vehicle title processing.
Excellent written and verbal communication skills.
Exceptional attention to detail and strong organizational abilities.
Problem-solving ability, including identifying successful outcomes.
Ability to troubleshoot and resolve end-user issues or appropriately escalate them.

Nice To Haves

Positive attitude and a customer-first mindset.
Experience in automotive-related customer service roles.

Responsibilities

Handle incoming title issues promptly and efficiently via email, text, and phone calls.
Resolve title issues completely or escalate them to the relevant department or personnel for assistance.
Process vehicle titles from various states, verifying their accuracy and marketability.
Collaborate with agencies, customers, and lienholders to resolve title issues.
Ensure titles are promptly dispatched to buying dealers.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada, with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skill sets and share knowledge across a publicly traded, global organization.
A culture of internal promotions, diverse career paths, and meaningful advancement.