Title Express - Specialist (Remote)

Copart•Dallas, TX

3d•Remote

About The Position

The Title Express Specialist assists auto insurance companies with procuring vehicle titles and related title paperwork, coordinating with financial institutions and vehicle owners. The role also supports projects, trains new staff, and cross-trains existing staff, with a focus on aging inventory and problem files. Specialists are considered subject matter experts in title procurement. California residents report to Copart’s onsite Vallejo, CA Processing Center. Responsibilities include processing incoming mail, responding to calls, preparing and sending total loss packets, contacting lienholders and vehicle owners, and following up to obtain or correct required documents. The Specialist reviews mail and packets for compliance with state guidelines, launches the “Okay to Pay” process after a final file review, monitors a shared inbox, works miscellaneous problem files, and resolves aged inventory. The position is subject to internal cycle times, audit criteria, company policies, timelines, and contractual obligations. The Specialist may also serve as a direct point of contact for Copart sellers and perform other tasks as assigned by management.

Requirements

At least 2 years of office customer service experience.
High school degree.
Proficiency with basic office equipment and Microsoft products.
Ability to identify and analyze vehicle title documents according to company and state guidelines.
Ability to work closely with state DMVs and lienholder entities.
Problem-solving ability.
Ability to multitask and prioritize or delegate workflow.
Basic 10-key proficiency and basic math skills.
Ability to work in a fast-paced environment.
Excellent written and verbal communication skills.
Excellent customer service skills and attitude.
Ability to work independently or as part of a team.
Fluent and effective English reading and writing skills.
Valid driver’s license.

Responsibilities

Open and scan incoming mail.
Respond to calls, answer basic title procurement questions, provide claim updates, and direct callers to the appropriate party or team.
Create and send total loss packets and required documents according to state guidelines.
Contact lienholders to request payoff information, Letters of Guarantee, and copies of titles.
Contact owners or insureds to explain the packet that will be sent to them.
Follow up with owners or insureds and lienholders to obtain required or corrected documents.
Send revised packets to owners or insureds as needed.
Meet internal cycle times and other auditable criteria.
Review incoming mail to verify document compliance with state guidelines.
Launch the “Okay to Pay” process after conducting a final compliance review of the file.
Monitor and work a shared inbox, completing tasks and directives according to company policy, timelines, and contractual obligations.
Work miscellaneous problem files and review and resolve aged inventory to expedite file closure.
Review new and revised packets for compliance before sending them to customers.
Serve as a direct point of contact for Copart sellers when applicable.
Assist with projects, train new staff, and cross-train existing staff.
Perform other tasks as assigned by management.