Title Express - Specialist (Remote)

Copart•Dallas, TX

21h•$24 - $27•Remote

About The Position

Copart’s Remote Title Express Specialist assists auto insurance companies with procuring vehicle titles and title paperwork, working with financial institutions and vehicle owners. The role also supports additional projects, training new staff, and cross-training existing staff, with a focus on aging inventory and problem files. Specialists serve as subject matter experts in title procurement. California residents report to Copart’s onsite office at the Vallejo, CA Processing Center. The work includes processing mail, supporting callers, preparing and reviewing title packets, contacting lien holders and owners or insureds, following up on required or corrected documents, and confirming files meet state guidelines and internal criteria. The specialist works a shared inbox, resolves miscellaneous problem files, expedites aged inventory, and may serve as a direct point of contact for Copart sellers. Other tasks may be assigned by management.

Requirements

At least 2 years of office customer service experience.
High school degree.
Proficiency with basic office equipment and Microsoft products.
Ability to identify and analyze vehicle title documents in accordance with company and state guidelines.
Ability to work closely with state DMVs and lien holder entities.
Problem-solving ability.
Ability to multitask in a fast-paced environment.
Basic 10-key proficiency and basic math skills.
Excellent written and verbal communication and customer service skills.
Ability to delegate and prioritize workflow.
Ability to work independently or in a team environment.
Fluency and effectiveness in reading and writing English.
Valid driver's license.

Responsibilities

Open and scan received mail.
Answer calls in the queue, provide basic title procurement information and claim updates, and direct callers to the appropriate party or team.
Create and send total loss packets with all documents required by state guidelines.
Contact lien holders to obtain payoff information, Letters of Guarantee, and copies of titles.
Contact owners or insureds to explain the packet that will be sent to them.
Follow up with owners or insureds and lien holders for needed or corrected documents.
Send revised packets to owners or insureds as needed.
Meet internal cycle times and other auditable criteria.
Review mail to ensure documents comply with state guidelines.
Launch the “Okay to Pay” process for the owner or insured to the insurance company after reviewing the file for compliance.
Monitor and work a shared inbox, completing tasks and directives in accordance with company policy, timelines, and contractual obligations.
Work miscellaneous problem files.
Review new and revised packets for compliance before sending them to customers.
Review and work aged inventory to expedite resolution and file closure.
Assist with additional projects, training new staff, and cross-training existing staff.
May act as a direct point of contact for Copart sellers.
Perform other tasks as assigned by management.