Title and Registration Specialist I

Lithia & Driveway•Farmington Hills, MI

7d•$35,000 - $55,000•Onsite

About The Position

Dealership Accounting teams are essential partners in success, ensuring accuracy, consistency, and compliance across all financial operations. With a strong focus on collaboration, growth, and continuous improvement, we offer the tools and support you need to build a rewarding accounting career in a fast-paced, dynamic environment. Join us and be part of a team where your impact truly drives the business forward. With a mission of "Growth Powered by People," we are propelled by our colleagues and preferred by our customers, making Lithia & Driveway the leading automotive retailer in each of our markets. Our success is fueled by four core values: Earning Customers for Life, Improving Constantly, Taking Personal Ownership, and Having Fun. Our entrepreneurial, high-performance culture sets us apart, and our philosophy is straightforward: assemble a team of passionate individuals and cultivate an environment that empowers colleagues to excel. We’d love to have you join us on our journey.

Requirements

Strong attention to detail – essential for reviewing and processing title and registration documents accurately.
Excellent communication skills – for interacting with customers, internal teams, and government personnel.
Time management – to meet deadlines and performance standards.
Active listening – to understand and resolve customer and administrative issues effectively.
Critical thinking – for diagnosing and resolving both routine and complex title/registration problems.
Ability to work independently – especially important in a role that requires self-motivation and accountability.
High School graduate or equivalent required
18 years or older

Nice To Haves

1+ years of experience in a vehicle dealership and/or processing vehicle registration paperwork is preferred.
Notary helpful but not required.

Responsibilities

Review and analyze inbound and outbound vehicle title and registration documents for accuracy and submit them to the appropriate government agencies.
Research and resolve vehicle title issues for both purchased and sold vehicles that have aged beyond 15 or 30 days respectively.
Communicate directly with customers via chat, phone, and email to resolve registration/title issues and answer questions about purchase paperwork.
Work directly with government personnel when needed to resolve registration or title discrepancies.
Follow up with internal LAD personnel to correct issues identified during the purchase or sale process.
Meet company-established benchmarks for accuracy, timeliness, cure rates, and efficiency.
Apply effective strategies to diagnose and resolve administrative and occasionally complex issues in a timely manner.
Perform additional tasks and responsibilities as needed to support the title and registration function.