Title and Registration Processor

CDK Global•Indianapolis, IN

2d•Onsite

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Requirements

Ability to commute to Indianapolis.
Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems.
Must be able to pass the Indiana state background check.
Must exhibit the ability to work with little supervision, be productive, prioritize, and manage time.
Must have excellent customer service skills with effective written communication and effective listening skills.
Ability to interact with both internal and external customers, resolving issues and maintaining relationships.
Effective problem-solving skills.
Must be able to lift and move bundles of paperwork and other BMV related items (~15 lbs).
Requires network access for STARS, KTA, and Docuware.

Nice To Haves

Audit experience with IN BMV transactions preferred.
Advanced knowledge of Microsoft software including Outlook and Excel.
Salesforce experience.

Responsibilities

Utilizes IN BMV terminals to provide support and guidance to CVR accounts in Indiana.
Manages the Green Screen transaction process.
Communicates directly with clients.
Administers billing procedures.
Utilizes DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives.
Provides support and guidance to the CVR accounts.
Clearly and tactfully communicates to clients and CVR employees.
Displays a professional, positive, and ethical attitude when dealing with clients, associates, and management.
Achieves Service Level Agreements timelines.
Focuses on accuracy, productivity, and attention to detail.
Searches customer record database, searches for vehicle, driver and registration information, processes any transaction that a BMV License Branch Associate would process.
Potentially overrides certain portions of a transaction (e.g., waive fees, process refunds).
Scans documents to the BMV through KTA, requiring network access.
Utilizes Docuware, the digital image storage system, requiring network access.