Title and Registration Processor

CDK Global•Indianapolis, IN

12d•Onsite

About The Position

The Title and Registration Specialist utilizes IN BMV terminals as well to provide support and guidance to CVR accounts in Indiana. The Processing Specialist will be responsible for managing the Green Screen transaction process, communicating directly with clients, and administering billing procedures. The Processing Specialist is responsible for utilizing DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives.

Requirements

Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems
Must be able to pass the Indiana state background check
Must exhibit the ability to work with little supervision, able to be productive, prioritize, and manage time
Must have excellent customer service skills with effective written communication and effective listening skills
Ability to interact with both internal and external customers, resolving issues and maintaining relationships
Effective problem-solving skills
Ability to clearly and tactfully communicate to clients and CVR employees
Display a professional, positive, and ethical attitude when dealing with clients, associates, and management
Audit experience with IN BMV transactions preferred
Advanced knowledge of Microsoft software including Outlook and Excel
Salesforce experience
Maintain and organized workspace and process flow
STARS: Allows an authorized user the ability to search customer record database, search for vehicle, driver and registration information, process any transaction that a BMV License Branch Associate would process. The transaction types are governed by the contract so there should only be a few select transactions bring processed. It also allows the user to potentially override certain portions of a transaction. i.e. waive fees, process refunds, etc.
KTA: Although the physical scanner belongs to CVR in this case, the PC it is connected to does not. In order to scan documents to the BMV through KTA, a user must have network access just like with STARS.
Docuware: Docuware is the digital image storage system BMV uses to retain images of the transactional paperwork, long term. Requires network access.

Nice To Haves

Audit experience with IN BMV transactions

Responsibilities

Provide support and guidance to the CVR accounts
Managing the Green Screen transaction process
Communicating directly with clients
Administering billing procedures
Utilizing DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives
Achieve Service Level Agreements timelines
Accuracy, productivity, and attention to detail focused