Title and Registration Processor

CDK Global•Indianapolis, IN

4d•Onsite

About The Position

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Requirements

Ability to commute to Indianapolis.
Audit experience with IN BMV transactions preferred.
Advanced knowledge of Microsoft software including Outlook and Excel.
Salesforce experience.
Maintain an organized workspace and process flow.
Computer hardware and software proficiency is required, including Microsoft Office proficiency, Windows operating systems.
Must be able to pass the Indiana state background check.
Must exhibit the ability to work with little supervision, be productive, prioritize, and manage time.
Must have excellent customer service skills with effective written communication and effective listening skills.
Ability to interact with both internal and external customers, resolving issues and maintaining relationships.
Effective problem-solving skills.
Must be able to lift and move bundles of paperwork and other BMV related items (~15 lbs).
STARS: Allows an authorized user the ability to search customer record database, search for vehicle, driver and registration information, process any transaction that a BMV License Branch Associate would process. The transaction types are governed by the contract so there should only be a few select transactions being processed. It also allows the user to potentially override certain portions of a transaction. i.e. waive fees, process refunds, etc.
KTA: Although the physical scanner belongs to CVR in this case, the PC it is connected to does not. In order to scan documents to the BMV through KTA, a user must have network access just like with STARS.
Docuware: Docuware is the digital image storage system BMV uses to retain images of the transactional paperwork, long term. Requires network access.

Responsibilities

Utilizes IN BMV terminals to provide support and guidance to CVR accounts in Indiana.
Manages the Green Screen transaction process.
Communicates directly with clients.
Administers billing procedures.
Utilizes DMV and audit knowledge to provide a high level of support for accounts to drive revenue and retention objectives.
Provides support and guidance to the CVR accounts.
Communicates clearly and tactfully to clients and CVR employees.
Displays a professional, positive, and ethical attitude when dealing with clients, associates, and management.
Achieves Service Level Agreements timelines.
Focuses on accuracy, productivity, and attention to detail.