Tire and Battery Service Advisor - Part time

Walmart • Edmond, OK

5h

About The Position

The Tire and Battery Service Advisor supports safe and efficient operations in the Tire and Battery Center (TBC), maintains sales-floor standards and merchandise presentation, and provides members with tire and battery product recommendations and services. The advisor monitors orders, assists with installation appointments, communicates order changes, and helps members make informed purchasing and service decisions. The role also triages service-bay workflow, operates TBC equipment and point-of-sale hardware, completes service requests and documentation, and uses digital tools to support operations and member engagement. The advisor models high-quality member service, follows company policies and applicable safety and compliance requirements, and helps train and develop team members.

Requirements

• Valid state-issued driver’s license.
• At least 18 years of age.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting regular safety sweeps, handling forklifts and hazardous materials properly, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including proper handling of claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; sign and price merchandise; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
• Explain product warranties and help members make purchasing and service decisions while resolving concerns and providing a high-quality service experience.
• Promote TBC merchandise and services and collaborate with club associates to increase member awareness of TBC offerings and value.
• Triage and prioritize service-bay workflow by identifying waiting members, understanding service requirements and time needs, prioritizing appointments, and recommending workflow adjustments to the TBC Team Lead or technicians.
• Apply knowledge of safety and compliance protocols, industry guidelines, service standards, equipment operation, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time business decisions, access product and training information, and encourage adoption of new tools.
• Model quality service and product standards, identify team roadblocks, and assist with training, developing, and mentoring team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process purchases, payments, returns, refunds, and exchanges according to procedures for different membership and payment types.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy; complete assignments and priorities; collaborate with relevant partners; communicate progress; and adapt to change and feedback.
• Follow TBC safety and security guidelines and applicable laws and regulations; provide accurate information and timely services to members; and report complaints, hazards, and product, service, or work-area problems.
• Follow point-of-sale procedures to prevent shrink and comply with applicable laws and regulations; assist members with payment methods, return policies, and item locations; and report complaints, shrink issues, and other problems.
• Demonstrate the company’s stated values: respect individuals, act with integrity, serve customers and members, and strive for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off and/or protected paid time off, with other listed leave benefits including parental leave, family care leave, bereavement, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid Live Better U education program for eligible full-time and part-time associates.
• Performance-based bonus awards.
• Potential hourly premiums of $0.35 to $3.00 in specified circumstances.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed