Tire and Battery Service Advisor - Part time

Walmart • Edmond, OK

2d • $19 - $27 • Onsite

About The Position

The Tire and Battery Service Advisor supports safe, organized, and effective operations in the Tire and Battery Center (TBC). The role maintains sales-floor standards, merchandise presentation, and safety compliance while assisting members with tire and battery purchases, appointments, installation needs, maintenance, and repair services.

The advisor provides knowledgeable member service and recommendations, monitors orders and service workflow, communicates changes, and helps prioritize appointments to support efficient service. The role uses Sam’s Garage, product knowledge, reference materials, digital tools, handheld devices, point-of-sale systems, and TBC equipment to support operations and member engagement. It also promotes TBC offerings, helps train and develop team members, completes vehicle service requests and documentation, and processes purchases, payments, returns, refunds, and exchanges in accordance with company policies and procedures.

The position requires adherence to safety, security, legal, ethical, and company standards, including correct handling of TBC products and equipment, shrink prevention, and reporting hazards or service issues. The role also involves teamwork, professionalism, adaptability, continuous improvement, and a commitment to serving members and respecting individuals.

Requirements

• Valid state-issued driver's license.
• Must be 18 years of age or older.

Nice To Haves

• Auto service industry experience.
• Retail experience.

Responsibilities

• Maintain facility and sales-floor safety by following safety policies, conducting safety sweeps, applying forklift and hazardous-material handling requirements, complying with steel standards, and correcting or reporting unsafe situations.
• Keep the TBC sales floor organized, stocked, zoned, and merchandised according to company policies, including handling claims, returns, shrink, and damages.
• Stock merchandise; set up, clean, and organize displays; remove damaged goods; apply signs and pricing; and secure fragile and high-shrink merchandise.
• Monitor tire and battery orders daily, assist members with installation appointments, communicate lead-time changes and cancellations, and suggest alternatives for installation or tire fitments.
• Assist members with tire maintenance and repair services.
• Greet members, identify their needs, assist with purchase and service decisions, resolve concerns, and recommend suitable tire and battery products using Sam’s Garage, product knowledge, and reference materials.
• Explain warranties and help members receive appropriate service and value.
• Promote TBC merchandise and services and collaborate with associates across the club to increase member awareness of TBC offerings.
• Triage and prioritize TBC service-bay workflow by reviewing waiting members, service requirements, and time needs; reprioritize members and make recommendations to the TBC Team Lead or technicians as needed.
• Apply knowledge of safety and compliance, tire and battery industry guidelines, service standards, equipment, TPMS, product specifications, seasonality, point-of-sale systems, and selling techniques.
• Use digital tools and handheld devices to plan sales, improve service, make real-time decisions, stay informed about products and training, and encourage team adoption of new tools.
• Model high-quality service and act as a brand advocate; support, train, develop, and mentor team members.
• Complete vehicle service requests and tests; operate TBC equipment safely; receive, store, and dispose of merchandise and supplies; and complete and maintain required documents.
• Operate hardware such as cash registers and process member purchases, payments, returns, refunds, and exchanges according to applicable procedures and membership and payment types.
• Follow company policies, procedures, ethics, and integrity standards; use the Open Door Policy and implement related action plans.
• Complete assignments and priorities using policies, data, and resources; collaborate with relevant stakeholders; communicate progress; recommend improvements; and adapt to change and feedback.
• Follow TBC safety, security, legal, and service guidelines; provide accurate information; meet member needs in a timely manner; report complaints, hazards, and product or work-area problems; and use equipment and supplies correctly.
• Follow point-of-sale procedures and applicable laws, help members with payment methods, return policies, and item locations, complete sales promptly, and report complaints, shrink issues, and other problems.
• Demonstrate respect for individuals, integrity, customer and member service, teamwork, learning, and continuous improvement.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, parental leave, family care leave, bereavement leave, jury duty leave, and voting leave; PTO and/or PPTO may be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Company-paid education through Live Better U for eligible full-time and part-time associates, including programs from high school completion through bachelor's degrees, English Language Learning, and short-form certificates; tuition, books, and fees are covered.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed