(USA) Tire and Battery Center Team Leader

Walmart•Hiram, GA

2d•Onsite

About The Position

As a Tire and Battery Center Services Lead, you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in the Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member’s expectations. This role involves leading a team to achieve business goals, maintaining deep knowledge of TBC operations, safety, and compliance, leveraging digital tools for sales and service, taking ownership of business results, and acting as a talent ambassador by training, developing, and mentoring associates. The position also emphasizes compliance with company policies, ethical conduct, teamwork, customer service, and continuous improvement.

Requirements

6 months supervisory experience or 6 months experience in automotive industry
Successfully complete all job required trainings and assessments within a prescribed time period if I receive the position
Must be 18 years of age or older

Nice To Haves

Supervisory experience
Tire Industry Tire Industry Certification - Certificate

Responsibilities

Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club
Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies, and is an advocate for the member, the associate, and the company
Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire and pressure monitoring systems), tire recalls, product specifications, and seasonality to ensure the team performs their daily processes consistently
Shares knowledge and trains the team
Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively
Leverages learning resources and attends training conferences to drive continuous improvement
Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement
Utilizes hand held technology to make immediate business decisions related to services, safety alerts, new product information, product application, and training
Be an early adopter of new tools and encourages others to use them
Drives the business results, ensures commitment to operational excellence, maintains a neat, clean, and safe work area for the team and the members
Ensures proactive planning, orders equipment, tools, and supplies as needed while being cognizant of expense controls, tracks and monitors returns and special orders, assists in staffing and scheduling, operates cash registers, processes transactions, and works hands-on in the physical area when required to support member service
Maintains accurate inventory, audit, safety, and compliance standards, completes paperwork, logs, and other required documentation, and models a commitment to member service
Trains and teaches the team to be highly effective, monitors associates to complete e-learnings and trainings on time
Identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members
Encourages career growth for all associates and sources new talent internally and externally to work on the team
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges
Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence
Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent
Delivers results while putting the customer first
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (Paid Time Off)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO (Protected Paid Time Off)
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning, and short-form certificates, including tuition, books, and fees)