Tire and Battery Center Team Leader

Walmart•Papillion, NE

1d•Onsite

About The Position

As a Tire and Battery Center Services Lead, you will drive member service and supervise a team of hourly associates to deliver safe and efficient services. This role requires modeling expertise in the Tire and Battery Center and collaborating with other team leaders to meet member expectations. You will be responsible for supervising the team to achieve business goals, communicating departmental objectives, setting service expectations, executing company programs, and adhering to policies, while advocating for members, associates, and the company. The position demands in-depth knowledge of business operations, safety, compliance, tire and battery service standards, equipment, TPMS, tire recalls, product specifications, and seasonality, with a focus on training and knowledge sharing. You will leverage digital tools and handheld technology to drive sales, enhance service, improve associate engagement, and make informed business decisions. As an owner, you will ensure operational excellence, maintain a safe work environment, manage inventory, process transactions, assist with staffing and scheduling, and support member service. The role also involves talent development, including training, identifying potential, fostering career growth, and sourcing new talent. You will develop and implement processes, collaborate with various stakeholders, monitor results, and identify improvement opportunities. Compliance with company policies, ethics, and integrity is crucial, as is leading teams, providing feedback, and adapting to change. The role emphasizes respecting individuals, building strong relationships, communicating effectively, acting with integrity, serving customers, and striving for continuous improvement.

Requirements

6 months supervisory experience or 6 months experience in automotive industry
Successfully complete all job required trainings and assessments within a prescribed time period
Must be 18 years of age or older

Nice To Haves

Supervisory experience
Tire Industry Certification - Certificate

Responsibilities

Drive member service in your area
Supervise your team of hourly associates to deliver safe and efficient services
Model expertise in Tire and Battery Center
Work collaboratively with other team leaders to ensure the total club meets the member’s expectations
Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club
Communicates the goals of the department, sets guidelines and expectations for tire and battery service
Executes company programs and adheres to policies
Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS, tire recalls, product specifications and seasonality
Shares knowledge and trains the team
Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively
Leverages learning resources and attends training conferences to drive continuous improvement
Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement
Utilizes hand held technology to make immediate business decisions related to services, safety alerts, new product information, product application and training
Be an early adopter of new tools and encourages others to use them
Drives the business results, ensures commitment to operational excellence
Maintains a neat, clean and safe work area for the team and the members
Ensures proactive planning, orders equipment, tools and supplies as needed while being cognizant of expense controls
Tracks and monitors returns and special orders
Assists in staffing and scheduling
Operates cash registers and processes transactions
Works hands-on in the physical area when required to support member service
Maintains accurate inventory, audit, safety and compliance standards
Completes paperwork, logs and other required documentation
Models a commitment to member service
Trains and teaches the team to be highly effective
Monitors associates to complete e-learnings and trainings on time
Identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members
Encourages career growth for all associates and sources new talent internally and externally to work on the team
Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners
Analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities
Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity
Explaining, guiding and demonstrating how to apply these in executing business processes and practices
Implementing related action plans using the Open Door Policy
Assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information and tools
Determining customer needs and business priorities
Coordinating and executing work assignments
Providing advice, feedback and support to ensure timelines and work quality are achieved
Modeling and helping others with how to adapt to change or new challenges
Embraces differences in people, cultures, ideas and experiences
Creates a workplace where associates feel seen, supported and connected through a culture of belonging
Creates opportunities for all associates to thrive and perform
Helps to attract the best talent
Works as a team, builds strong and trusting relationships
Communicates with impact, energy and positivity to motivate and influence
Strengthens the team by helping, developing and mentoring others
Recognizes others contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics and compliance
Models the Walmart values to support and foster our culture
Holds oneself and others accountable
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent
Delivers results while putting the customer first
Makes decisions based reliable information, balances short and long-term priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Medical, vision and dental coverage
401(k)
Stock purchase
Company-paid life insurance
Paid time off (PTO)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Protected Paid Time Off (PPTO) that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering high school completion to bachelor's degrees, English Language Learning and short-form certificates, including tuition, books, and fees)