Tire and Battery Center Team Leader

Walmart•Lathrop, CA

21h•Onsite

About The Position

As a Tire and Battery Center Services Lead, you will drive member service in your area and supervise your team of hourly associates to deliver safe and efficient services. You will model expertise in the Tire and Battery Center and work collaboratively with other team leaders to ensure the total club meets the member’s expectations. This role involves leading a team to deliver on the business plan, communicating goals, setting expectations for service, executing company programs, and adhering to policies. The leader maintains in-depth knowledge of business operations, safety, compliance protocols, service standards, equipment operations, TPMS, tire recalls, product specifications, and seasonality, sharing this knowledge and training the team. The position also requires leveraging digital tools for sales, service improvement, and associate engagement, utilizing handheld technology for business decisions, safety alerts, new product information, and training. The Team Leader is responsible for driving business results, ensuring operational excellence, maintaining a clean and safe work area, proactive planning, ordering supplies, managing expense controls, tracking returns and special orders, assisting in staffing and scheduling, operating cash registers, processing transactions, and providing hands-on support. They must maintain accurate inventory, audit safety and compliance standards, complete paperwork, and model member service. Additionally, the role involves training and developing the team, monitoring e-learnings, identifying potential, fostering career growth, and sourcing new talent. The leader develops, communicates, and implements processes, promotes compliance with company policies, and participates in teams by sharing resources and providing support. They are expected to embrace diversity, create an inclusive workplace, build strong relationships, communicate effectively, mentor others, act with integrity, maintain high ethical standards, put the customer first, make informed decisions, strive for excellence, display curiosity, take calculated risks, and drive continuous improvements. Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. About Walmart: Fifty years ago, Sam Walton started a single mom-and-pop shop and transformed it into the world's biggest retailer. Since those founding days, one thing has remained consistent: our commitment to helping our customers save money so they can live better. Today, we're reinventing the shopping experience and our associates are at the heart of it. You'll play a crucial role in shaping the future of retail, improving millions of lives around the world. This is that place where your passions meet purpose. Join our family and create a career you're proud of.

Requirements

6 months supervisory experience or 6 months experience in automotive industry
Successfully complete all job required trainings and assessments within a prescribed time period
Must be 18 years of age or older

Nice To Haves

Supervisory experience
Tire Industry Certification - Certificate

Responsibilities

Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club
Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies and is an advocate for the member, the associate and the company
Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS Tire and pressure monitoring systems, tire recalls, product specifications and seasonality to ensure the team performs their daily processes consistently
Shares knowledge and trains the team
Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively
Leverages learning resources and attends training conferences to drive continuous improvement
Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement
Utilizes hand held technology to make immediate business decisions related to services, safety alerts, new product information, product application and training
Be an early adopter of new tools and encourages others to use them
Drives the business results, ensures commitment to operational excellence, maintains a neat, clean and safe work area for the team and the members
Ensures proactive planning, orders equipment, tools and supplies as needed while being cognizant of expense controls
Tracks and monitors returns and special orders
Assists in staffing and scheduling
Operates cash registers, processes transactions and works hands-on in the physical area when required to support member service
Maintains accurate inventory, audit safety and compliance standards, completes paperwork, logs and other required documentation and models a commitment to member service
Trains and teaches the team to be highly effective
Monitors associates to complete e-learnings and trainings on time
Identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members
Encourages career growth for all associates and sources new talent internally and externally to work on the team
Develops, communicates and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers and other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying and addressing improvement opportunities
Demonstrates, promotes and supports compliance with company policies, procedures and standards of ethics and integrity by explaining, guiding and demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problems
Leads and participates in teams by using and sharing resources, information and tools determining customer needs and business priorities coordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved and modeling and helping others with how to adapt to change or new challenges
Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent
Works as a team, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence
Strengthens the team by helping, developing and mentoring others, recognizes others contributions and accomplishments
Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us
Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent
Delivers results while putting the customer first
Makes decisions based reliable information, balances short and long-term priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Displays curiosity and a desire to learn, takes calculated risks and demonstrates courage and resilience
Drives continuous improvements, is open to and uses new technologies and skills and supports others through change

Benefits

Competitive pay
Performance-based bonus awards
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.