(USA) Tire and Battery Center Team Leader

Walmart • Yuma, AZ

1d • Onsite

About The Position

As a Tire and Battery Center Services Lead, you will drive member service and supervise a team of hourly associates to deliver safe and efficient services. You will model expertise in the Tire and Battery Center and collaborate with other team leaders to meet member expectations. This role involves supervising the team to achieve business goals, communicating department objectives, setting service expectations, executing company programs, and adhering to policies, while advocating for members, associates, and the company. You will maintain in-depth knowledge of business operations, safety protocols, compliance, service standards, equipment, TPMS, tire recalls, product specifications, and seasonality, ensuring consistent team performance. Responsibilities include sharing knowledge, training the team on new products and technologies, leveraging learning resources, and attending training conferences for continuous improvement. The position requires utilizing digital tools and hand-held technology to plan sales, enhance service, boost associate engagement, and make immediate business decisions related to services, safety alerts, product information, and training. As an owner, you will drive business results, ensure operational excellence, maintain a clean and safe work area, proactively plan, order supplies, manage returns and special orders, assist with staffing and scheduling, operate cash registers, process transactions, and provide hands-on support for member service. You will also maintain accurate inventory, audit safety and compliance, complete necessary paperwork, and model a commitment to member service. As a Talent Ambassador, you will train and develop the team, monitor e-learning completion, identify potential, provide necessary skills for high-quality service, encourage career growth, and source new talent. The role also involves developing and implementing processes, promoting compliance with company policies and ethics, leading teams, and fostering an inclusive workplace. You are expected to act with integrity, model Walmart values, support the company's regenerative goals, serve customers, make informed decisions, strive for excellence, and embrace continuous improvement and new technologies.

Requirements

• 6 months supervisory experience or 6 months experience in automotive industry.
• Successfully complete all job required trainings and assessments within a prescribed time period.
• Must be 18 years of age or older.

Nice To Haves

• Supervisory experience.
• Tire Industry Tire Industry Certification - Certificate.

Responsibilities

• Supervises the team within the Tire and Battery Center to deliver on the business plan and contribute to the overall success of the club.
• Communicates the goals of the department, sets guidelines and expectations for tire and battery service, executes company programs, adheres to policies, and is an advocate for the member, the associate, and the company.
• Maintains an in-depth knowledge of business on the floor, safety and compliance protocols, tire and battery service standards, equipment operations, TPMS (Tire and pressure monitoring systems), tire recalls, product specifications, and seasonality to ensure the team performs their daily processes consistently.
• Shares knowledge and trains the team.
• Ensures the team possesses knowledge of new products and new technologies related to the business and that they are equipped with what they need to do their job effectively.
• Leverages learning resources and attends training conferences to drive continuous improvement.
• Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement.
• Utilizes hand-held technology to make immediate business decisions related to services, safety alerts, new product information, product application, and training.
• Is an early adopter of new tools and encourages others to use them.
• Drives the business results, ensures commitment to operational excellence, maintains a neat, clean, and safe work area for the team and the members.
• Ensures proactive planning, orders equipment, tools, and supplies as needed while being cognizant of expense controls, tracks and monitors returns and special orders, assists in staffing and scheduling, operates cash registers, processes transactions, and works hands-on in the physical area when required to support member service.
• Maintains accurate inventory, audit safety and compliance standards, completes paperwork, logs, and other required documentation, and models a commitment to member service.
• Trains and teaches the team to be highly effective, monitors associates to complete e-learnings and trainings on time.
• Identifies the potential and desire in others, provides and develops necessary skill set for the team to deliver high quality services to the members.
• Encourages career growth for all associates and sources new talent internally and externally to work on the team.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems.
• Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling and helping others with how to adapt to change or new challenges.
• Embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, helps to attract the best talent.
• Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing, and mentoring others, recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the team's ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

• Competitive pay
• Performance-based bonus awards
• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
• Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
• Tuition, books, and fees are completely paid for by Walmart

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed