Time & Attendance Supervisor

DFW International Airport • Grapevine, TX

6d

About The Position

Under the general direction of the Parking Guest Operations Assistant Manager, the Time & Attendance Supervisor oversees culturally diverse staff performing payroll, attendance management, and scheduling activities. The supervisor also carries out responsibilities of other positions in the section to support operational excellence and contributes to the Airport’s Key Results and Beliefs.

The role oversees parking operations payroll, attendance, activity-based staff management systems, leave management, and the schedule bid process. It maintains accurate attendance records and confidential employee files, monitors policy adherence, coordinates corrective action when warranted, and partners with HR, Risk Management, shift supervision, and other management. The supervisor manages and develops employees, addresses complaints, supports appropriate shift coverage, makes decisions regarding emergency procedures and authorized overtime, and prepares activity logs and labor-account reports. The role also assists Environmental Affairs with field observations and reporting potential environmental impacts.

Requirements

• Completion of high school curriculum or equivalent.
• Two years of experience supervising or leading shift workers.
• Valid Class C driver’s license.
• Ability to communicate effectively orally and in writing.
• Ability to handle complaints and resolve differences courteously and tactfully.
• Ability to schedule employee work to ensure adequate coverage of parking and revenue collection activities.
• Ability to hold employees accountable for outcomes; set and communicate goals; motivate employees; and provide opportunities that challenge their capabilities.
• Ability to improve processes and procedures and coach and develop employees toward departmental and organizational goals.
• Ability to speak, write, and prepare reports and presentations clearly, concisely, and appropriately for the audience.
• Ability to assess potential solutions, gather and analyze information, and select appropriate strategies and solutions.
• Ability to give clear directions and expectations, set performance standards, and train personnel in job requirements and procedures.
• Ability to work assigned shifts, including rotating shifts, in a fast-paced environment with multiple assignments and conflicting deadlines.

Nice To Haves

• Knowledge of payroll and scheduling systems in a 24/7 business operation.
• Experience working in a 24/7-operation environment.
• Experience using Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Supervises activities related to parking operations payroll, attendance, and activity-based staff management systems.
• Oversees the section’s leave management program, ensuring policy compliance, approving leave requests, maintaining an accurate leave calendar, and ensuring coverage for approved leave as applicable.
• Maintains time and attendance programs and accurate documentation of unusual occurrences and other attendance and reporting data.
• Maintains confidential attendance and payroll-related employee files, monitors policy adherence, prepares corrective action reports when warranted, and coordinates corrective action with HR, management, the employee, and the employee’s immediate supervisor.
• Investigates, responds to, and resolves complaints within the area of responsibility.
• Manages, evaluates, trains, counsels, and motivates employees; supports customer service and business-unit goals; and analyzes relevant business and staffing data.
• Coordinates with shift supervision and the team to ensure appropriate staffing for each shift.
• Makes decisions about emergency or contingency procedures, authorizes overtime within approved guidelines, and keeps shift supervision and management informed of potential issues.
• Promotes an engaged and informed team.
• Completes activity logs and status reports used to monitor the business unit.
• Partners with Risk Management regarding employee disability and documentation related to employee absences.
• Oversees and coordinates the section’s schedule bid process.
• Compiles the Employee Hours by Labor Account report and submits it to the section manager for approval.
• Assists Environmental Affairs with field observations of Airport activities and reports observations that may have an environmental impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED