Time and Leave Clerk

Veterans Health Administration • North Little Rock, AR

10d • Onsite

About The Position

The Time and Leave Clerk supports Central Arkansas Veterans Health Care System Mental Health Services by carrying out time and attendance functions and maintaining accurate employee pay and leave accounts. The position serves a large, complex medical center with two hospitals, eight Community-Based Outpatient Clinics, and an off-site Homeless Day Treatment Center. The clerk interprets and applies time and leave guidance for Title 38 and Title 5 employees, calculates and enters pay and leave data, and uses judgment to resolve issues not specifically covered by written guidance.

The role involves reviewing documents, searching, verifying, and maintaining records, answering procedural questions, and explaining complex leave and earnings regulations to employees. The clerk communicates with employees and other staff, visitors, patients, and the public in person and by telephone, providing courteous and consistent assistance even when customers are frustrated. The position also protects sensitive printed and electronic information, follows safety precautions, and may make daily rounds to patient-care areas or units. The work is performed in an office setting with frequent interruptions and primarily involves working at a computer.

The work schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., and may change based on agency needs. The position is permanent; recruitment or relocation incentives and permanent change of station are not authorized.

Requirements

• One year of specialized experience equivalent to at least GS-04, such as experience with time and leave rules and scheduling practices; prioritizing simultaneous tasks; using computer software to enter, monitor, sort, calculate, and retrieve data and produce or edit reports; auditing files, tracing errors, and correcting time and leave postings; filing, typing, data entry, recordkeeping, and form completion; using databases and automated systems; and communicating with employees.
• Alternatively, four years of education above the high school level in any field for which high school graduation or equivalent is a normal prerequisite; transcripts are required.
• Alternatively, a qualifying combination of post-high-school education beyond the second year and specialized experience; transcripts are required.
• Experience must be documented on the resume with job title, duties, start and end month/year, and hours worked per week.
• Must be a U.S. Citizen.
• Must complete the application, questionnaire, and required online assessment.
• Selective Service registration is required for males born after December 31, 1959.
• Must pass a pre-employment physical evaluation and a background/security investigation.
• Must complete the online onboarding process and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• Must be able to work with frequent interruptions and regain concentration to complete tasks.
• Must be able to sit for prolonged computer-terminal sessions and perform some walking, standing, bending, and carrying of moderately heavy loads.

Responsibilities

• Determine and apply the time and leave guidelines applicable to each employee, including Title 38 and Title 5 requirements.
• Accurately calculate and enter pay and leave data to maintain complete and correct employee accounts.
• Perform time and attendance functions, including reviewing documents, searching records, verifying and maintaining records, and answering routine procedural questions.
• Consult the Timekeeper's manual (MP-6, Part V), VA directives, Medical Center Memoranda, and Nursing policies to select and apply appropriate guidance.
• Use sound judgment to resolve pay and leave problems not specifically addressed in applicable guidelines.
• Explain complex leave and earnings regulations to employees in an understandable manner.
• Communicate courteously and respectfully with employees, professional, administrative, and clinical staff, visitors, patients, and the public in person and by telephone.
• Handle customer conflicts and problems constructively and provide consistent information in accordance with established policies and procedures.
• Protect printed and electronic files containing sensitive information in accordance with the Privacy Act and other applicable laws, regulations, and policies.
• Follow normal environment-of-care precautions and report identified safety hazards.
• Make rounds to patient-care areas or units as required.
• Notify the MHS Supervisor, provide reports, assist employees with proper input techniques, and provide one-on-one training for employees.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed