Time and Expense Operations Associate - Jacksonville

TEKsystems•Jacksonville, FL

21h•Onsite

About The Position

The Time and Expense Operations Associate is responsible for the processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships. TEKsystems is a leading provider of business and technology services, accelerating business transformation for its customers. With expertise in strategy, design, execution, and operations, TEKsystems unlocks business value through a range of solutions. The company is a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. TEKsystems and TEKsystems Global Services are Allegis Group companies.

Requirements

2 + years’ experience in a customer service related position
Associates degree or two years of applicable experience in customer service
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide follow up
Capability of working in a team oriented environment that is fair, open and honest
Thorough knowledge of business policies and human resource practices
Excellent written/oral communication and interpersonal skills
Strong decision making ability
Integrity and ability to maintain confidentiality and personal credibility
Ability to tackle complex issues and develop innovative, practical solutions
Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
Understanding how information impacts the operating company and how data will be used to support operating company decisions
Action and detail oriented; able to prioritize while handling multiple tasks

Nice To Haves

BA/BS degree in Human Resources, Business, and Accounting preferred
Ideal candidates would have prior internship or work experience in customer service or a business environment.
Natural team player
Confidential and diplomatic
Self-starter/initiator
Critical thinker
Seeks growth and self-improvement
Flexible
Resilient/composed
Self-aware

Responsibilities

Time processing and adjustments
Provide world class customer service in every interaction to ensure a quality employee experience
Perform collection of timecards and record of time data in the payroll system
Monitor time (regular, overtime & other hours) and attendance against timesheet data and time entry system to ensure correct submissions for the payroll system
Run reports to identify missing timecard information and/or variances; work with contractor to validate and correct timecards
Confirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll system
Communicate with clients and contractors to obtain approved timecards and expense documents.
Manage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholders
Manage and track personal time off (PTO), absence etc.; manage related documentation and system updates
Expense processing and adjustments
Collect expense forms and record expense information into payroll system
Track contractor expense reports and ensure accurate matching with claimable receipts
Execute expense report adjustments in payroll system
Audit activities and issue resolution
Support issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow-ups
Validate time & attendance against timesheet data and invoice where required
Promptly escalate complex time and expense related inquiries and issues to TCE Supervisor for resolution
Validate payment against expense forms, receipt back up and client & regulatory requirements.
Manage timecard and billing audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central
Enter all starts (new hire and rehire) for assigned field offices within 24 hours of confirmed start date or finish.
Audit New Starts report and partner with field office to confirm accuracy
Process finishes according to state specific requirements to ensure compliance
Assist with data entry of personal data updates, direct deposit, position changes including rates and end dates.