Manager, Expense and Corporate Card Operations
About The Position
The Manager, Expense and Corporate Card Operations is responsible for the day‑to‑day management and ongoing optimization of the company’s global Corporate Card programs and SAP Concur Expense operations across 58 countries. This role plays a critical part in ensuring strong policy compliance, efficient and well‑controlled operations, and a positive employee experience. The position leads a global support team and partners closely with Finance, IT, and Procurement to enhance processes, systems, and controls while supporting the company’s global growth. This is a hybrid position (on-site 3x per week) based in our Charlotte, NC office.
Requirements
- Bachelor’s degree in Finance, Accounting Business or related field
- 6–9 years of experience in global T&E, Corporate Card management
- Strong experience with SAP Concur Expense and ERP integrations (e.g., SAP)
- Experience managing global programs and working with shared service teams
- Solid understanding of controls, compliance, and audit requirements
- Strong analytical, communication, and stakeholder management skills
Responsibilities
- Manage global Corporate and Purchasing Card programs, including issuance, maintenance, and policy compliance
- Oversee SAP Concur Expense operations, including workflows, audit rules, and user support
- Monitor spend, usage, and compliance; drive resolution of exceptions and issues
- Partner with IT to support Concur and ERP (SAP S/4HANA) integrations
- Identify and implement automation and process improvements to enhance efficiency and control
- Support system enhancements, upgrades, and issue resolution
- Lead T&E audit activities (pre- and post-payment) and ensure adherence to policy and SOX controls
- Partner with Internal Audit on reviews and remediation efforts
- Analyze data to identify risks, trends, and improvement opportunities
- Lead an offshore/shared services team supporting expense processing, audits, and customer support
- Define and monitor SLAs, KPIs, and CSAT metrics to ensure consistent, high-quality service delivery and positive employee experience
- Drive team performance, training, and continuous improvement
- Serve as a key contact for global T&E and card-related matters
- Partner cross-functionally to support program objectives and drive alignment
- Deliver training, communications, and change management related to policy updates and system enhancements.
- Deliver reporting and insights on spend, compliance, and operational performance
Benefits
- Medical, Dental, Vision plans
- 401(k) with company contribution
- Paid time off
- Paid parental leave
- Tuition reimbursement
- Maternity support
- Fertility benefits
- Flexibility and hybrid work options
- Health, dental, and vision insurance from day one
- Emotional health and wellness programs
- Volunteer program (Watermark)
- Paid holidays
- Career development, advancement, tuition reimbursement, and student loan forgiveness
- Generous retirement savings plan with company contribution
- Employee recognition and discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
