Business Operations Associate - Jacksonville
About The Position
TEKsystems is a leading provider of business and technology services, accelerating business transformation for its customers through expertise in strategy, design, execution, and operations. With 80,000 employees and over 6,000 customers, including 80% of the Fortune 500, TEKsystems offers scale, full-stack capabilities, and speed. The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers and corporate/field office employees. The BOA is proficient in managing and collecting customer accounts receivable, building customer relationships, conflict resolution, and demonstrating professionalism, attention to detail, strong follow-up skills, multi-tasking abilities, independent judgment, and adaptability to workplace changes.
Requirements
- Exceptional organizational and analytical abilities
- Strong communication skills and work ethic
- Goal driven with problem solving skills
- Proficient in Microsoft Office (Excel and Word required)
- Ability to work multi-task, work independently and as a team player
Nice To Haves
- 4 year degree in business, accounting or finance; leadership experience (college or other), related internship or work experience a plus.
- 4 year degree in non-business major, relevant experience in AR/Accounting/Finance preferred.
- 2 year degree and relevant experience in AR/Accounting/Finance required.
- Prior internship or work experience in customer service or a business, financial environment.
Responsibilities
- Manage total accounts receivable with an Aging in excess of $3.5 million
- Management of customer accounts, including but not limited to invoicing, PO tracking, account resolution and working with client to resolve outstanding issues.
- Responsible for gathering the necessary data to assist Management with account specific decisions
- Support liaison for field offices and Operational Support Group with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
- Auditing accounts to ensure accurate billing and client specific information
Benefits
- 401(k) company matched retirement savings plan
- paid time off
- holiday pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
