Timbers Cafe Supervisor
About The Position
The Timbers Café Supervisor leads the café team during assigned shifts and helps provide a welcoming, upbeat dining experience. The role supports smooth café operations, upholds service and sanitation standards, and helps ensure guests feel valued and cared for. The supervisor provides direction and real-time support to staff, assists with staffing and team development, and helps maintain food quality, inventory, and cost controls. When the Café Manager is absent, the supervisor ensures staff follow company policies and service standards. Other duties may be assigned. The job requires availability to work weekends, holidays, and evenings. Team members may be exposed to secondhand smoke in the casino environment. The role involves extended periods standing, frequent walking and hand use, occasional sitting, and frequently lifting up to 50 pounds. The position may involve stressful situations and requires calm decision-making. Accommodations are available for people who need them to perform the work.
Requirements
- Minimum one year of exposure to a commercial kitchen environment; casino or hotel industry experience preferred.
- Minimum one year of progressive management experience demonstrating strong supervisory and guest-relations skills.
- GED or high school diploma required.
- At least 18 years of age.
- Valid OLCC permit or ability to obtain one, and working knowledge of OLCC regulations.
- ServeSafe certification required, or ability to become certified within 90 days of employment.
- Ability to work with minimal supervision.
- Demonstrated aptitude for cooking.
- Ability to follow written instructions.
- Ability to give clear, patient instructions verbally and in writing.
- Ability to communicate clearly and positively with guests and teammates.
- Must pass and remain in compliance with Coquille Gaming Commission background-check and drug-free workplace policies.
- Available to work weekends, holidays, and evenings.
- Ability to stand for extended periods, walk frequently, use hands to finger, handle, or feel objects, tools, or controls, and occasionally sit.
- Ability to frequently lift up to 50 pounds.
- Ability to stay calm and make sound decisions under pressure, including when dealing with stressful situations or upset people.
Nice To Haves
- Food service management education.
- Commercial kitchen experience in the casino or hotel industry.
Responsibilities
- Maintain a safe, clean, and welcoming space for guests and staff, and report safety concerns to the Safety Committee.
- Uphold sanitary standards and maintain the café’s appearance.
- Welcome guests, resolve concerns with care, and support a memorable guest experience.
- Supervise café staff during assigned shifts, providing direction, encouragement, and real-time support.
- Delegate tasks to maintain efficient service and a clean dining room.
- Assist with taking orders, delivering food, and supporting the team during busy periods.
- Monitor food and beverage quality, presentation, and consistency, and request re-fires when necessary.
- Manage staffing needs, including scheduling, break and meal coverage, and filling in when needed.
- Assist with hiring, onboarding, training, coaching, and discipline.
- Assist with inventory, ordering, and supply tracking.
- Monitor labor and food usage to help control costs while maintaining guest service.
- Train and mentor new and current team members.
- Issue service recoveries or dining vouchers as needed.
- Ensure staff follow company policies and service standards when the Café Manager is absent.
- Perform other duties as assigned.
Benefits
- Comprehensive health care benefit.
- Generous time off policy.
- 401(k) retirement plan with 4% company match.
- Other benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
