Tile Department Manager

Floor & Decor • Overland Park, KS

8d

About The Position

The Tile Department Manager is responsible for achieving sales budgets and providing every customer with an exceptional shopping experience by following company guidelines for sales, customer service, staff training, and development. The role supports merchandising, store presentation, inventory and pricing accuracy, operational standards, and customer and employee safety. The manager also supports the Chief Executive Merchant, supervises and develops associates, and performs Manager on Duty or KCM duties as required.

The position includes administrative work such as competitive shops, business-report analysis, inventory and point-of-sale processes, and communication with senior staff and corporate headquarters. The manager helps ensure adequate scheduling coverage, evaluates associate performance, addresses policy violations, and supports store-level human resources and loss-prevention needs. The employee works in an environment frequently exposed to a warehouse and moving vehicles, with noise typically ranging from quiet to moderate. Physical requirements include lifting, carrying, pushing, or pulling objects using varying levels of force, as well as frequent standing, walking, reaching, climbing or balancing, and bending or crouching.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and work as a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment, adapt to change, and act with urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer-service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to use hands and fingers to handle or feel, and frequently stand, walk, reach, climb or balance, stoop, kneel, crouch, or crawl.

Responsibilities

• Achieve sales budgets and provide customers with an exceptional shopping experience.
• Teach and follow the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure associates provide quality customer service.
• Merchandise strategically using company guidelines and maintain store presentation standards.
• Follow safety, security, loss-prevention, and risk-management procedures for customers and employees.
• Support the Chief Executive Merchant in fostering a friendly, helpful, knowledgeable, and efficient customer-service environment.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports to support merchandising, in-stock, and pricing performance, including P&L, CPR, BAT, STPOA, and STPRC reports.
• Use computer and point-of-sale systems to maintain inventory accuracy, cycle counts, profit and loss management, and inventory shipping and receiving.
• Ensure brand and operating standards meet or exceed expectations.
• Interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review and assess associate performance, and train, develop, supervise, and assign workloads to associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss-prevention issues as needed.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed