Tile Department Manager

Floor & Decor • Overland Park, KS

7d

About The Position

The Tile Department Manager is responsible for achieving sales budgets and delivering an exceptional shopping experience in accordance with company guidelines for sales, customer service, merchandising, and staff training and development. The manager supports the Chief Executive Merchant, oversees department and store operations, develops associates, and helps maintain company brand and operating standards.

The role includes engaging customers, guiding associates in providing quality service, maintaining merchandising and store presentation standards, and following loss-prevention and risk-management procedures. It also involves reviewing business reports, managing inventory and point-of-sale processes, communicating pricing or inventory concerns, and coordinating with corporate headquarters employees.

The manager supervises associates, supports recruiting, hiring, training, scheduling, performance management, retention, and career development, and assists with store-level human resources or loss-prevention matters. The position may require opening or closing the store and performing additional managerial duties as needed.

The work environment frequently includes a warehouse setting and moving vehicles, with noise typically ranging from quiet to moderate. The role involves physical activity, including lifting and moving objects and frequent standing, walking, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling.

Requirements

• Three to five years of retail management experience and a proven ability to direct operations.
• Ability to perform in a high-volume, highly complex location.
• Ability to demonstrate initiative and be a self-starter.
• Demonstrated proficiency in recruiting, hiring, and training associates.
• Excellent communication, interpersonal, and analytical skills.
• Ability to exercise independent discretion and judgment in a fast-paced environment and adapt to change with a sense of urgency.
• Demonstrated ability to increase the company’s overall market share.
• Excellent customer-service skills and ability to work well under pressure.
• Ability to exert 30–60 pounds of force occasionally, 20–30 pounds frequently, and up to 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to handle or feel objects with the hands and fingers, and frequently stand, walk, reach, climb or balance, and stoop, kneel, crouch, or crawl.

Responsibilities

• Achieve sales budgets and provide an exceptional shopping experience in accordance with company guidelines.
• Teach and adhere to the P’s of retail, including People, Product, Price, Purchasing, Position, Presentation, Promotion, and Pro Services.
• Engage customers and ensure store associates provide quality customer service.
• Merchandise strategically using company guidelines and maintain store presentation standards.
• Follow established safety, security, loss-prevention, and risk-management guidelines and procedures.
• Support the Chief Executive Merchant in modeling and strengthening a friendly, helpful, knowledgeable, and efficient customer-service environment.
• Work as KCM or Manager on Duty as required.
• Conduct weekly competitive shops and communicate pricing or inventory issues to the senior team.
• Analyze business reports, including P&L, CPR, BAT, STPOA, and STPRC, to support merchandising, in-stock, and pricing objectives.
• Use computer and point-of-sale systems to maintain accurate inventory, cycle counts, and profit-and-loss management, including shipping and receiving inventory.
• Ensure brand and operating standards meet or exceed expectations and interface with corporate headquarters employees.
• Ensure maximum scheduling coverage during peak traffic periods.
• Review associate performance in a timely manner; train, develop, supervise, and assign workloads to store associates as appropriate.
• Monitor associate retention and career development, and communicate improvement efforts to the Chief Executive Merchant.
• Address and document unsatisfactory performance and policy violations through disciplinary action and performance counseling.
• Ensure compliance with scheduling, hiring, payroll, and business-planning processes.
• Monitor, maintain, and follow company policies, expectations, and systems.
• Perform additional managerial duties as necessary.
• Assist the Chief Executive Merchant with store-level human resources or loss-prevention issues as necessary.
• Be available to open and/or close the store effectively.

Benefits

• Bonus opportunities and career advancement opportunities at every level.
• 401(k) with company match.
• Employee Stock Purchase Plan.
• Referral Bonus Program.
• Medical, dental, vision, life, and other insurance plans, subject to eligibility criteria.
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off starting on Day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed