Tier II Product Technical Support Engineer

Johnson Controls • New Freedom, PA

4d • $100,000 - $134,000 • Remote

About The Position

Johnson Controls is hiring! Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings based out of our New Freedom, PA, location. This role can be remote for anyone based in the US.

Requirements

• Must be able to travel up to 20%
• Bachelor’s degree in engineering or a related Technical/Scientific field required and a minimum of 10 years of technical experience with a knowledge of HVAC&R products.
• Analyze and solve complex product system problems.
• Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
• Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically air-cooled chillers.

Responsibilities

• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
• Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
• Accountable for timely and high quality product service literature
• Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
• Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
• Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level.
• They will support key customer accounts as a technical resource to the branches.
• Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.
• Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on BE equipment
• Manages Technical Escalations from Tier I
• To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time- 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care – Available day one!
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What This Job Offers

• Job Type: Full-time
• Career Level: Senior