Tier 2 Technical Support
About The Position
TEKsystems is looking for a Level 2 Technical Support Analyst who will be responsible for assisting with computer configuration, onboarding, and system setup for all new employees. This role involves provisioning hardware, providing second-level technical support to internal users with a goal of over 90% first-level resolution, and managing incidents and service requests using tools like Active Directory, Azure, and permissions management. The analyst will support both Windows and Mac systems, utilize ServiceNow for incident and request management, and maintain a customer-focused approach with timely communication. Collaboration with a nationwide team, including remote colleagues, is essential for delivering consistent IT support.
Requirements
- Second-level technical support experience
- Experience with Active Directory
- Experience with Azure
- Experience with permissions management
- Support for Windows systems
- Support for Mac systems
- Experience with ServiceNow
- Customer-focused approach
- Effective communication skills
- Ability to collaborate with a nationwide team
Nice To Haves
- High first-level resolution rate (over 90%)
Responsibilities
- Assist with computer configuration, onboarding, and system set up for all new employees across the organization
- Provision hardware for any newly hired employees across the office
- Provide second-level technical support to internal users, ensuring a high first-level resolution rate (over 90%)
- Manage and resolve incidents and service requests using tools like Active Directory, Azure, and permissions management
- Support both Windows and Mac systems
- Utilize ServiceNow for incident and request management as the company transitions to this platform
- Maintain a customer-focused approach, ensuring timely and effective communication with users
- Collaborate with team members nationwide, including remote colleagues, to deliver consistent and reliable IT support
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
