Tier 3 Technician- IT

Vertin•Edina, MN

23h

About The Position

This isn't a background IT role. You'll be architecting and owning cloud environments — Citrix, Azure Virtual Desktop, Parallels RAS — across a complex multi-tenant MSP ecosystem. You're a technical leader, a problem-solver, and a mentor who takes pride in building infrastructure that just works.

Requirements

5+ years in IT, with at least 3 years in cloud infrastructure and virtual desktop technologies
Deep, hands-on expertise in Citrix, Parallels RAS, and Microsoft cloud desktop platforms
Fluency in networking fundamentals, Active Directory, GPOs, and Windows Server
Experience managing multi-tenant or multi-client cloud environments (MSP experience is a plus)
Strong documentation habits and proficiency with ticketing systems (Syncro experience a bonus)

Nice To Haves

Certifications such as CCA-V, CCP-V, Parallels Certified Professional, or AZ-140/MS-102 are a big plus

Responsibilities

Architect, deploy, and optimize Citrix Virtual Apps & Desktops, Citrix Cloud, and Citrix Gateway environments
Build and maintain Azure Virtual Desktop (AVD) and Windows 365 environments — FSLogix, image management, session host deployment
Own Tier 3 escalation for complex cloud infrastructure issues — you're the last line of defense
Drive cloud migrations in collaboration with internal teams and client stakeholders
Serve as the subject matter expert on cloud and VDI — advising clients with strategic, forward-thinking recommendations
Ensure high availability, disaster recovery, and security hardening across all hosted environments
Mentor junior engineers and elevate the technical knowledge of the entire team
Stay ahead of the curve on emerging cloud trends and bring recommendations to the table