Tier One IT Support Technician

Network Wireless Solutions•Greensboro, NC

1d•Hybrid

About The Position

NWS is seeking a detail-oriented and customer-focused Tier 1 IT Support Technician to join our IT team. This entry-level role is responsible for providing first-line technical support to end users, resolving basic IT issues, and managing IT assets across the organization. The ideal candidate will have strong communication skills, a proactive attitude, a willingness to learn, and a passion for technology and organization.

Requirements

Bachelor's or Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience).
2+ years of experience in IT support or customer service.
Basic understanding of Windows and Mac operating systems.
Familiarity with Active Directory, Office 365, and remote support tools.
Strong problem-solving and communication skills.
Ability to work independently and manage multiple tasks.

Nice To Haves

CompTIA A+, ITIL Foundation, or similar certifications.
Experience with ticketing systems like ServiceNow, Zendesk, or Jira.
Knowledge of basic networking concepts (IP, DNS, DHCP).
Experience with asset management tools or platforms.

Responsibilities

Respond to help desk tickets, emails, and calls to resolve hardware, software, and network issues.
Troubleshoot and resolve issues related to desktops, laptops, RF scanners, tablets, printers, mobile devices, and basic network connectivity.
Install, configure, and maintain company hardware and software systems across a diverse range of devices.
Assist with user account setup, password resets, and access permissions.
Document support interactions and resolutions in the ticketing system.
Escalate unresolved issues to Tier 2 or Tier 3 support as needed.
Provide support for common applications such as Microsoft Office, email clients, and collaboration tools.
Support onboarding and offboarding processes for employees.
Maintain accurate records of IT assets including computers, peripherals, software licenses, and mobile devices.
Set up and maintain audiovisual equipment for meetings and virtual presentations.
Track asset lifecycle from procurement to retirement, ensuring compliance with company policies.
Assist with inventory reconciliation and audits of IT equipment.
Coordinate with vendors and internal teams for asset repairs, replacements, and upgrades.