IT Desktop Support/Customer Service Technician Tier 2

DigitalOptometrics•New Hyde Park, NY

1d•Onsite

About The Position

DigitalOptometrics, a growing exciting company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier 2 to join their Lake Success, New York office. This is a fully onsite position in which the technician will be working a mixed role providing both technical and customer support to clients and remote employees across North America. The company is looking for someone with an exceptional technical background and great interpersonal communication skills. The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting while providing excellent customer service. With Tele-optometry being new to the healthcare industry, DigitalOptometrics is looking for individuals who are willing to grow their IT/customer service department and help customers experience a new way of doing eye exams.

Requirements

Solid working knowledge of technology, operating systems, and IT infrastructure
Ability to troubleshoot hardware and software issues with both technical and non-technical audiences
Customer-service oriented with a proactive problem-solving attitude
Professional written and verbal communication skills
Strong understanding of how software and hardware interact
Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and subnetting
Knowledge with physical and structured cabling: Ethernet (Cat5e/Cat6/Cat6a), patch panels, cable runs, and termination
Familiarity with serial connections and protocols: RS-232/RS-485, DB9/DB25 connectors, terminal Emulation and serial-to-USB adapters
Ability to read and interpret basic network diagrams and cable maps
Professionalism with all interactions internal and external
Dependable with good attendance
Ability to prioritize, escalate and handle issues as efficiently as possible