Tier 2 IT Support

Jasint • Monterey, CA

1d • $65,000 - $73,000

About The Position

The person in this position provides telephone, or office support services. The duties will include all Tier 1 and 2 duties, advanced OS support, intermediate account support, advanced software support, intermediate hardware support, deploying Mac, Windows and iOS images to devices.

Requirements

• Knowledge of current Microsoft desktop and server operating systems.
• Knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.
• Knowledge of computer and server hardware.
• Familiarity with network troubleshooting.
• Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.
• Professional customer service skill
• Must be resourceful and able to take initiative in a dynamic environment.
• Ability to troubleshoot technical problems effectively and efficiently.
• Associates degree (AA/AS) in Information Technology or related field OR 2-year technical diploma OR 2+ years of directly relevant hands-on IT support experience.
• IAT Level I (A+ CE or Network+ CE) required.

Nice To Haves

• Bachelors preferred, not required.
• IAT Level II (Security+, CySA+, or SSCP) preferred for shift leads/escalation or when privileged admin access is assigned.
• Vendor OS cert (Windows or Apple) preferred for imaging/break-fix.

Responsibilities

• Tier 1 and 2 duties
• Advanced OS support
• Intermediate account support
• Advanced software support
• Intermediate hardware support
• Deploying Mac, Windows and iOS images to devices

Benefits

• Retirement/401k with an employer match
• Employer-paid health, dental, vision for employees
• Flexible spending accounts (HSA/FSA)
• Company partially funded HSA
• STD/LTD
• Professional development
• Tuition and certification reimbursement
• Spot award recognition
• PTO
• Floating Holidays
• Internal and external referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees