Tier 3 System Sustainment Engineer

TekSynap•Aurora, CO

17h•$100,000 - $150,000•Onsite

About The Position

We are seeking a Tier 3 System Sustainment Engineer to join our team in Aurora, CO. TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

3 years of experience in systems sustainment, engineering, or Tier 2/Tier 3 technical support for mission-critical multimedia, audio-visual, or IT/OT systems.
Experience diagnosing and resolving system incidents and problems, developing and testing configuration-baseline changes, and supporting systems tracked on a formal system inventory (e.g., a Multimedia System List (MSL) or comparable configuration-managed asset list) is strongly preferred.
CompTIA Security+
Crestron Master Programmer OR Extron EAP (Extron Authorized Programmer)
Must possess a Top Secret/SCI with CI poly
US Citizenship
Active TS/SCI with CI Polygraph clearance

Nice To Haves

CTS (CTS-I, CTS-D) preferred
Manufacturer Trainings (ex. Evertz, Extron, Crestron) preferred

Responsibilities

Monitor, manage, maintain system functionality and resources, AV/VTC/Multimedia infrastructure, and maintain operating efficiency.
Perform overall systems and security support functions, including identifying and performing programming/software updates, troubleshooting, specifying replacement and upgrades for hardware.
Set up administrator accounts, maintain system documentation, tune system performance, install system-wide software and allocate mass storage space.
Interact with users and evaluate vendor products.
Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
Develops and monitors policies and standards for allocation related to the use of computing resources.
Provide Tier 2/Tier 3 sustainment and engineering support for AV and multimedia systems in support of the National Reconnaissance Office (NRO).
Diagnose and resolve complex incidents and problems across AV, video conferencing, and collaboration systems.
Develop, test, and implement configuration-baseline changes; ensure changes are documented and approved per-change management processes.
Maintain and update system inventory records on the Multimedia System List (MSL) or equivalent configuration-managed asset list.
Perform system upgrades, patches, and preventive maintenance to ensure availability and compliance with security standards.
Coordinate with OEM/vendor (Tier 4) support for advanced troubleshooting and repairs.
Document system configurations, troubleshooting procedures, and incident resolutions in ITSM tools (ITIL-aligned).
Support live events, briefings, and classified meetings; provide on-site technical assurance.
Ensure compliance with government security policies, including STIGs and controlled access area protocols.
Participate in on-call rotation for after-hours and mission-critical support