Manager Sustainment Operations 3

Northrop Grumman • Hanover, MD

9d • $167,500 - $251,300

About The Position

Northrop Grumman Mission Systems is seeking a Manager, Project Management, Business Operations & Sector Warranty (Project Manager 3) to support Sustainment Operations within the AMS Manufacturing organization in Elkridge, Maryland. The role serves as the primary liaison across Sustainment Operations Program Management, Business Operations, and Sector Warranty activities, aligning sustainment execution, financial performance, warranty governance, and customer support objectives.

The position leads and develops a team of approximately 14 direct reports, including 2 Operations Program Managers, supporting activities across multiple organizations, depots, and repair sites. It oversees sustainment business operations, performance analysis and reporting, executive-level decision support, resource and financial planning, proposal support, and repair-network performance tools and processes. The manager also establishes sector-wide warranty governance and coordinates with cross-functional teams to support contractual alignment, customer requirements, continuous improvement, and effective sustainment outcomes.

The role requires a bachelor's degree and at least 8 years of relevant experience, a master's degree and at least 6 years, or 12 years of relevant experience in lieu of a degree. U.S. citizenship and the ability to obtain and maintain a Secret U.S. Government security clearance are required. Travel is 10% of the time; relocation assistance is not available. The salary range is $167,500 to $251,300. The position offers a comprehensive benefits package, and employees may be eligible for overtime, shift differential, and a discretionary bonus depending on the position.

Requirements

• Bachelor's degree with at least 8 years of experience in Project/Program Management, Manufacturing Engineering, or a related discipline; alternatively, a master's degree with at least 6 years of relevant experience, or 12 years of relevant experience in lieu of a degree.
• Experience leading people across large organizations.
• Experience with cost, schedule, project leadership, and/or process improvement.
• Experience serving as a liaison among multiple disciplines to solve complex problems with limited resources in a timely manner.
• Experience troubleshooting and developing creative solutions to meet customer demands.
• Experience driving continuous improvement by mitigating risks and realizing opportunities.
• Ability to obtain and maintain a U.S. Government Secret Security Clearance.
• U.S. citizenship required.

Nice To Haves

• Current/active DoD Secret Security Clearance.
• Project Management Professional (PMP) certification.
• Expertise in earned value management, proposal preparation, and/or integrated master schedule (IMS) development.
• Manufacturing experience with defense-related electronics.
• Experience with continuous improvement techniques such as Six Sigma, Kaizen, LEAN, or Red X.
• Proposal creation and labor estimating experience.
• Technical project management experience across different parts of the program/project life cycle.
• Experience working with contract types including CPFF, CPIF, FFP, T&M, PBL, ROM, and CLS.
• Root Cause Corrective Action (RCCA) investigation experience.
• Experience with data mining, manipulation, and presentation.
• Expertise in communication and engagement with executive leadership at Director or VP level.

Responsibilities

• Serve as the primary liaison across Sustainment Operations Program Management, Business Operations, and Sector Warranty activities.
• Lead and develop approximately 14 direct reports, including 2 Operations Program Managers.
• Direct execution reviews with internal stakeholders and customers to assess repair and return status, throughput, cost, schedule, readiness, and support performance.
• Oversee sustainment business operations, including performance metrics, affordability, manpower and resource planning, financial visibility, proposal support, and execution planning.
• Provide performance analysis and reporting on repair and return execution, turnaround time, throughput, backlog, material and asset availability, cost and schedule performance, and customer responsiveness.
• Develop executive-level reporting, performance visibility, and presentations for leadership decisions, sustainment reviews, and warranty governance assessments.
• Coordinate proposal planning and support, including proposal basis development, labor and manpower planning, workload forecasting, pricing support, and execution planning for time-and-material and repair proposals.
• Develop and maintain forecasts, resource plans, and financial reporting for sustainment execution, repair network performance, and business management objectives.
• Maintain and improve tools, processes, and reporting mechanisms for monitoring depot and repair-center performance, reconciling resource requirements, supporting staffing reviews, improving throughput, and resolving issues.
• Establish and drive sector-wide warranty governance and standard practices, including claim execution and disposition, coverage decisions, funding administration, extended-warranty risk review, and coordination across repair centers and organizations.
• Collaborate with Sustainment Operations, Finance, Contracts/Legal, Quality, Engineering, Supply Chain, and Program teams on warranty execution, contractual alignment, defect attribution, corrective action, material availability, and customer needs.
• Assess operational, financial, technical, and project-related issues affecting in-service products and sustainment deliverables, and develop action plans to meet productivity, quality, readiness, stakeholder satisfaction, and governance objectives.
• Drive continuous improvement through risk mitigation, process standardization, opportunity realization, and cross-functional coordination to improve repair throughput, schedule performance, asset availability, and customer support.

Benefits

• Health plan and health insurance coverage.
• Savings plan.
• Paid time off for vacation and/or personal business.
• Education assistance.
• Training and development.
• 9/80 work schedule where available.
• Life and disability insurance.
• Company-paid holidays.
• Potential eligibility for overtime, shift differential, and a discretionary bonus, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager