Tier 2 User Safety and Risk Operations Agent

Accenture•St. Catharines, ON

7d•Onsite

About The Position

Join Accenture’s Trust and Safety team, helping make one of the world’s leading AI platforms safer for everyone. As part of Accenture’s Business Process Delivery group, you’ll play a critical role in reviewing, investigating, and preventing policy violations, fraud, and misuse—ensuring a trustworthy experience for millions of global users. We offer a $19.23/hr starting wage, a $2,000 sign-on bonus, and a fast-track growth path, with opportunities to advance within 6–12 months.

Requirements

Minimum 6 months experience in one of the following: Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or Legal
High School Diploma or equivalent

Nice To Haves

Familiarity with Generative AI products
High attention to detail and accuracy
Ability to quickly learn, apply, and adapt to changing usage policies
Experience using investigative tools such as login history, API logs, and secure PII handling systems
Strong critical thinking and problem-solving skills
Empathetic, analytical, and comfortable working in fast-paced, high-impact environments
Strong English written communication skills

Responsibilities

Enforce platform rules through manual review and AI-assisted systems
Handle reports of harmful or policy-violating content
Review appeals and escalate complex moderation decisions
Detect and prevent scams, spam, and coordinated inauthentic behavior
Investigate suspicious activity or account takeovers
Identify system gaps and recommend improvements to prevent abuse
Monitor for fraudulent activities such as fake accounts, payment fraud, and chargebacks
Analyze fraud patterns and emerging trends
Escalate high-risk cases and collaborate with cross-functional teams for resolution