Risk and Safety Specialist

Mississippi Market Natural Foods Co-op • Saint Paul, MN

1d • Onsite

About The Position

The Risk and Safety Specialist ensures a safe, welcoming, and inclusive shopping environment by supporting theft prevention, incident response, and positive customer engagement. This role monitors the parking lot and security cameras, documents safety and security incidents, and serves as the primary point of contact for law enforcement and emergency services. Success in this position requires well-developed observational skills, professionalism, composure under pressure, and a high level of integrity.

Requirements

• Customer Service: Able to provide excellent, welcoming, and timely service to customers and staff while maintaining safety awareness
• Safety and Security Experience: Experience in safety, security, or loss prevention roles, including monitoring store and parking lot activity for safety and security risks and using surveillance tools, including camera monitoring software, to support a safe environment
• De-escalation: Demonstrated use of calm, professional techniques to reduce tension and support positive outcomes during challenging situations
• Communication: Demonstrated ability to clearly communicate, document, and report incidents to leadership or authorities using appropriate formats and systems in a timely manner; ability to create clear, useful written materials such as safety guides, signage recommendations, and training documents
• Crisis Response: Demonstrated ability to respond appropriately to urgent, sensitive, or emergency situations while maintaining composure
• Judgment: Demonstrated ability to make sound, appropriate decisions during safety incidents, guest interactions, or when risk is identified
• Collaboration: Able to work effectively with HR, department managers, and store leadership to support safety initiatives
• Dependability: Demonstrated ability to show up consistently and on time, ready to support a safe, secure, and welcoming store environment
• Technical Skills: Demonstrated basic computer skills including ability to draft and upload documents, email
• Diversity & Inclusion: Able to contribute to a welcoming environment for customers and team members; respects people from a variety of backgrounds and abilities
• Must be at least 18 years old.

Nice To Haves

• Retail or Grocery Experience: Prior work experience in grocery or retail setting
• Training & Facilitation: Ability to create and deliver training materials on safety, de-escalation, or emergency procedures
• Project Coordination: Ability to plan and coordinate safety and loss-prevention projects, including audits, assessments, and follow-up actions
• Safety Data Analysis: Ability to track safety trends, identify patterns, and recommend improvements
• Multilingual: Ability to communicate effectively in more than one language

Responsibilities

• Support theft prevention, incident response, and positive customer engagement.
• Monitor the parking lot and security cameras.
• Document safety and security incidents.
• Serve as the primary point of contact for law enforcement and emergency services.
• Provide excellent, welcoming, and timely service to customers and staff while maintaining safety awareness.
• Monitor store and parking lot activity for safety and security risks.
• Use surveillance tools, including camera monitoring software, to support a safe environment.
• Use calm, professional techniques to reduce tension and support positive outcomes during challenging situations.
• Clearly communicate, document, and report incidents to leadership or authorities using appropriate formats and systems in a timely manner.
• Create clear, useful written materials such as safety guides, signage recommendations, and training documents.
• Respond appropriately to urgent, sensitive, or emergency situations while maintaining composure.
• Make sound, appropriate decisions during safety incidents, guest interactions, or when risk is identified.
• Work effectively with HR, department managers, and store leadership to support safety initiatives.
• Show up consistently and on time, ready to support a safe, secure, and welcoming store environment.
• Draft and upload documents, and send emails.
• Contribute to a welcoming environment for customers and team members.
• Respect people from a variety of backgrounds and abilities.
• Stand or walk for extended periods.
• Move frequently throughout the store and parking lot.
• Occasionally lift up to 30 pounds.
• Utilize various equipment including surveillance tools, phones, computers, and printers.
• Exchange accurate information in person, over the phone, and through email and other written communication.
• Perform outdoor tasks and exposure to outdoor elements and a variety of store environments.
• Monitor activity on the sales floor and parking lot.
• Respond calmly and effectively to incidents.

Benefits

• 20% employee discount
• Excellent paid time off and paid volunteering
• 401(k) matching
• Low-cost health insurance premium options
• FREE access to primary care and mental health counseling for those enrolled in our medical insurance
• Free food "buddies"
• Employee referral bonuses
• Dress code that allows for inclusivity and creativity

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed