Safety And Risk Associate

Clevelander Ocean LP•Miami Beach, FL

2d•Onsite

About The Position

The Safety and Risk Associate is responsible for ensuring the safety and security of guests and property. This role involves monitoring surveillance, patrolling the property, resolving safety hazards, investigating incidents, and responding to emergencies. The associate will also handle lost and found items, maintain confidentiality, and prepare various reports and documentation. A key aspect of the role is maintaining a visible presence and interacting with guests and staff to ensure a positive and secure environment. The position requires adherence to state regulations and property guidelines, particularly concerning intoxicated guests. The associate must be knowledgeable about hotel facilities, emergency procedures, and life safety systems.

Requirements

At least 18 years of age
High school diploma preferred
Good oral and written communication skills
Basic knowledge of word processors and windows-based computers
No criminal history or unfavorable past employer reviews
Ability to communicate in English.
Self-starting personality with an even disposition.
Can communicate well with guests, employees and management.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Thorough knowledge of the layout of the building, and some knowledge of the city and surrounding areas.
Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs.
Sufficient manual dexterity in hands.
Ability to climb stairs and ladders at a rapid pace.
Ability to perform duties within extreme temperature ranges.
Vision acuity within normal limits

Nice To Haves

First aid/CPR certification

Responsibilities

Contact the Safety and Risk Manager immediately for emergency situations.
Monitor surveillance cameras.
Patrol the property with specified equipment, checking all designated points and document all actions taken.
Resolve safety hazard situations.
Ensure all guest room doors are secured.
Investigate suspicious persons on property.
Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest and resident complaints, complete documented reports.
Respond to the scene of guest or employee’s accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
Comply with state regulations and property guidelines for handling intoxicated guests and visitors.
Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guest.
Maintain confidentiality of all Security and resort reports/documents, release information only to authorized individuals.
Answer the departmental telephone.
Communicate by radio with designated property personnel.
Prepare work orders for maintenance repairs and submit to Engineering through the innspector app.
Legibly complete designated reports.
Complete all paperwork and closing duties before leaving. Review property status and any follow-up actions with on-coming Safety and Risk Associate.
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Patrol interior hallways and public areas ensuring safety of guests and property.
Prepare routine logs of status of patrolled areas.
Prepare security incident report and notify appropriate managers when an incident occurs.
Respond to guest questions regarding the hotel. Know the lay out of the hotel including all outlets' location and hours of operation.
Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, team and company assets.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Perform special projects and other responsibilities as assigned.
Maintain good working relationships and open lines of communication with all other departments.
Participate in hotel committees and other assignments.
Performs other duties as assigned.