Tier 1 NOC Associate Intern
SageNet's Corporate Career Center•Tulsa, OK
•Hybrid
About The Position
As a Tier 1 NOC Associate Intern, you’ll gain hands-on experience in a 24/7 Network Operations Center. You’ll work alongside experienced technicians and engineers to support network monitoring, troubleshoot technical issues, and ensure smooth operations.
Requirements
- Currently enrolled in your first or second year at a technical school
- Eager to learn and demonstrate the ability to manage tasks effectively while working under the guidance of more experienced NOC technicians
Responsibilities
- Monitor network systems and respond to alerts in real time
- Process maintenance requests and determine dispatch needs
- Provide 1st and 2nd level phone support for NMS tickets
- Troubleshoot basic hardware, software, and connectivity issues
- Manage and escalate tickets as needed, ensuring timely resolution
- Assist with outage coordination and customer communication
- Support configuration and troubleshooting of SageNet products and services
- Document actions and maintain accurate ticket records
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
