NOC Technician Tier 2

Koniag Government Services, LLC•Washington, DC

2d•$70,000 - $85,000•Hybrid

About The Position

Koniag Technology Solutions, Inc, a Koniag Government Services company, is seeking an experienced Network Operations Center (NOC) Tier 2 Technician to join our 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a skilled technical professional with proven experience in network operations, incident resolution, and technical troubleshooting, capable of handling escalated issues and providing advanced support in a high-availability environment. This position offers the opportunity to work with cutting-edge technologies while supporting critical operations. The NOC Tier 2 Technician will provide advanced technical support and troubleshooting for escalated network and system incidents, serving as a subject matter expert within the Network Operations Center. This role operates within a 7x24x365 NOC environment and is responsible for resolving complex technical issues while mentoring Tier 1 staff.

Requirements

Associate's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and experience
3-5 years of hands-on experience in network operations, NOC environment, or similar technical support role
Demonstrated experience troubleshooting complex network and system issues
Experience working in a 7x24x365 operations environment
Industry certifications such as CompTIA Network+, Cisco CCNA, or equivalent
Advanced knowledge of TCP/IP networking, routing protocols (BGP, OSPF, EIGRP), and switching technologies
Strong experience with network monitoring and management platforms (SolarWinds, Nagios, PRTG, Splunk, or similar)
Proficiency in troubleshooting Cisco, Juniper, or other enterprise networking equipment
Solid understanding of network services including DNS, DHCP, NTP, SNMP, and VPN technologies
Experience with firewall technologies and security best practices
Ability to analyze packet captures using Wireshark or similar tools
Strong knowledge of Windows and Linux operating systems
Experience with ticketing systems and ITSM platforms (ServiceNow, Remedy, Jira)
Understanding of ITIL framework including incident, problem, and change management processes
Excellent analytical and troubleshooting skills with systematic problem-solving approach
Strong written and verbal communication skills for technical and non-technical audiences
Ability to create clear, concise technical documentation and incident reports
Experience working under pressure and managing multiple high-priority incidents simultaneously
Proven ability to work independently with minimal supervision
Strong time management and organizational skills
Flexibility to work rotating shifts including nights, weekends, and holidays as required
Ability to mentor and provide technical guidance to junior team members
Understanding of network security concepts, including IDS/IPS, ACLs, and security monitoring
Experience with remote access and management tools
Knowledge of SLA requirements and escalation procedures
Ability to obtain Public Trust or higher security clearance

Nice To Haves

Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field
5+ years of NOC or network operations experience
Experience supporting large-scale enterprise environments with thousands of users
Advanced certifications such as Cisco CCNP, CompTIA Security+, or ITIL Practitioner
Experience working in a federal government IT environment
Bachelor's degree in a technical field
Advanced certifications (Cisco CCNP, JNCIA, CompTIA Security+, CISSP, ITIL Expert)
Experience with cloud networking and infrastructure (AWS, Azure, Google Cloud Platform)
Knowledge of SD-WAN technologies and implementation
Scripting and automation skills (Python, PowerShell, Bash, Ansible)
Experience with application performance monitoring (APM) tools
Familiarity with load balancing technologies (F5, Citrix NetScaler, HAProxy)
Understanding of VoIP and unified communications infrastructure
Experience with NetFlow/sFlow analysis and traffic engineering
Knowledge of CDN (Content Delivery Network) technologies and configuration
Experience with virtualization platforms (VMware, Hyper-V)
Understanding of database concepts and ability to run basic SQL queries
Familiarity with containerization technologies (Docker, Kubernetes)
Experience with configuration management tools (Ansible, Puppet, Chef)
Knowledge of IPv6 implementation and dual-stack environments
Experience with wireless networking technologies and troubleshooting
Understanding of storage technologies (SAN, NAS, iSCSI)
Familiarity with network compliance frameworks (NIST, ISO 27001, FedRAMP, PCI-DSS)
Experience supporting high-availability architectures and disaster recovery implementations
Vendor-specific certifications (Palo Alto PCNSA, Fortinet NSE, F5 Certified Administrator)
Project management or technical leadership experience

Responsibilities

Monitor and manage enterprise network infrastructure, servers, and applications using advanced monitoring and analysis tools
Receive escalated incidents from Tier 1 technicians and perform in-depth troubleshooting and root cause analysis
Diagnose and resolve complex network connectivity, performance, and configuration issues
Perform advanced analysis of network traffic, system logs, and performance metrics to identify and resolve issues
Execute configuration changes on network devices including routers, switches, firewalls, and load balancers
Coordinate incident response activities and manage communication during major incidents or outages
Collaborate with network engineers, system administrators, and vendors to resolve technical issues
Develop and maintain runbooks, standard operating procedures, and technical documentation
Provide technical guidance and mentorship to Tier 1 technicians
Participate in problem management activities to identify and eliminate recurring issues
Support planned maintenance windows by executing changes and monitoring systems during implementation
Conduct post-incident reviews and contribute to continuous improvement initiatives
Perform capacity planning analysis and provide recommendations for infrastructure improvements
Manage and prioritize multiple critical incidents simultaneously
Utilize remote access tools to troubleshoot and resolve issues on network devices and servers
Create and update network diagrams, documentation, and knowledge base articles
Participate in on-call rotation and respond to critical incidents outside normal business hours
Validate and test backup and disaster recovery procedures
Monitor and respond to security alerts and potential security incidents
Generate reports on system availability, incident trends, and performance metrics