Tier 1 NOC Associate Intern

SageNetTulsa, OK
Hybrid

About The Position

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S., SageNet connects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy. SageNet’s nationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a national logistics center, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country. What makes SageNet unique is its Why: a passion for Trusted Connections. This is a two-fold commitment. First, SageNet delivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections, SageNet enhances the world that connects us all.

Requirements

  • Currently enrolled in your first or second year at a technical school
  • Eager to learn and demonstrate the ability to manage tasks effectively while working under the guidance of more experienced NOC technicians

Responsibilities

  • Monitor network systems and respond to alerts in real time
  • Process maintenance requests and determine dispatch needs
  • Provide 1st and 2nd level phone support for NMS tickets
  • Troubleshoot basic hardware, software, and connectivity issues
  • Manage and escalate tickets as needed, ensuring timely resolution
  • Assist with outage coordination and customer communication
  • Support configuration and troubleshooting of SageNet products and services
  • Document actions and maintain accurate ticket records
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