NOC Technician Tier 3

Koniag Government Services, LLC•Washington, DC

2d•$110,000 - $135,000•Hybrid

About The Position

Koniag Technology Solutions, Inc, a Koniag Government Services company, is seeking a highly skilled and experienced Network Operations Center (NOC) Tier 3 Technician to join our elite 7x24x365 NOC team supporting mission-critical infrastructure serving thousands of internal users and millions of external users. The ideal candidate will be a senior-level technical expert with extensive experience in complex network troubleshooting, system architecture, and incident resolution, capable of serving as an escalation point for critical incidents and providing technical leadership within the NOC environment. This position requires deep technical expertise and the ability to make rapid decisions in high-pressure situations. The NOC Tier 3 Technician will serve as the highest level of technical escalation within the Network Operations Center, handling the most complex and critical network and system incidents. This role requires advanced troubleshooting expertise, architectural knowledge, and the ability to lead incident response efforts in a 7x24x365 environment.

Requirements

Bachelor's degree in Computer Science, Information Technology, Network Engineering, or related field from an accredited college or university, OR equivalent combination of education and extensive experience
7+ years of progressive experience in network operations, network engineering, or systems administration
5+ years of experience working in a 7x24x365 NOC or similar mission-critical operations environment
Demonstrated experience serving as a senior escalation point for complex technical issues
Experience supporting large-scale enterprise networks with thousands of users
Advanced industry certifications such as Cisco CCNP, CCNP Security, JNCIP, or equivalent
Expert-level knowledge of network protocols, routing, and switching (BGP, OSPF, EIGRP, MPLS, spanning-tree, VLAN)
Advanced expertise in troubleshooting complex network issues using packet analysis tools (Wireshark, tcpdump)
Deep understanding of network security technologies including firewalls, IDS/IPS, VPN, and NAT
Extensive experience with enterprise network equipment from multiple vendors (Cisco, Juniper, Palo Alto, Arista, F5)
Proficiency with network monitoring and management platforms (SolarWinds, Nagios, Splunk, NetFlow/sFlow analysis)
Advanced knowledge of TCP/IP stack, network services (DNS, DHCP, NTP), and application protocols
Expertise in load balancing, traffic engineering, and high-availability architectures
Strong understanding of data center networking, including fabric technologies and virtualization
Experience with routing policy implementation and traffic optimization techniques
Advanced troubleshooting skills across multiple technology domains (network, systems, applications, security)
Ability to read and interpret network diagrams, technical specifications, and vendor documentation
Strong analytical and critical thinking skills with ability to solve complex problems under pressure
Excellent leadership and mentoring abilities to guide junior team members
Outstanding written and verbal communication skills for interacting with all levels of stakeholders
Proven ability to manage multiple critical incidents simultaneously with appropriate prioritization
Experience leading bridge calls and coordinating resources during major incidents
Proficiency with scripting and automation tools (Python, Ansible, PowerShell, Bash)
Deep understanding of ITIL framework, particularly Incident, Problem, and Change Management
Ability to work effectively under extreme pressure and make sound technical decisions rapidly
Flexibility to work rotating shifts, including nights, weekends, and holidays as required
Strong documentation skills and commitment to maintaining accurate technical records
Ability to obtain Public Trust or higher security clearance

Nice To Haves

Master's degree in Computer Science, Information Technology, or related field
10+ years of network operations or engineering experience
Expert-level certifications such as Cisco CCIE, Juniper JNCIE, or equivalent
Experience in federal government IT environments
Knowledge of cloud networking architectures and technologies (AWS, Azure, GCP)
Experience working in a federal government IT environment with security clearance
Active security clearance or ability to obtain Public Trust or higher clearance
Expert-level vendor certifications (CCIE, JNCIE, PCNSE, F5-CTS)
Experience with SD-WAN technologies and implementation (Cisco Viptela, VMware VeloCloud, Silver Peak)
Knowledge of CDN architectures and DDoS mitigation technologies
Advanced security certifications (CISSP, GIAC certifications, CEH)
Experience with network automation frameworks (Ansible, Terraform, NSO)
Proficiency in multiple programming/scripting languages
Deep knowledge of IPv6 implementation and dual-stack environments
Experience with multicast routing and troubleshooting
Expertise in VoIP and unified communications infrastructure (SIP, H.323, QoS)
Knowledge of wireless technologies including 802.11 standards and enterprise wireless controllers
Experience with application performance monitoring and optimization
Understanding of database systems and SQL for log analysis
Familiarity with DevOps practices and CI/CD pipelines
Experience with container networking (Docker, Kubernetes)
Knowledge of compliance frameworks (NIST, ISO 27001, PCI DSS, FedRAMP, FISMA)
Experience designing and implementing network monitoring solutions
Background in capacity planning and traffic forecasting
Incident Commander or ITIL Expert certification
Teaching or training experience in technical subjects
Published technical articles, blogs, or presentations at industry conferences
Experience with multiple ticketing and ITSM platforms (ServiceNow, Remedy, Jira)
Knowledge of telecommunications and carrier technologies (SONET, DWDM, Metro Ethernet)

Responsibilities

Serve as the final escalation point for complex Tier 1 and Tier 2 incidents requiring advanced technical expertise
Lead troubleshooting and resolution of critical network outages, performance degradation, and complex technical issues
Perform root cause analysis on major incidents and develop preventive measures to avoid recurrence
Provide technical leadership and guidance to junior NOC technicians during critical incidents
Design and implement solutions for network optimization, automation, and performance improvements
Conduct in-depth packet analysis and protocol troubleshooting to diagnose complex connectivity issues
Configure and troubleshoot advanced network devices including core routers, multilayer switches, firewalls, and load balancers
Participate in and lead Major Incident Management calls with stakeholders and executive leadership
Develop, maintain, and improve NOC procedures, runbooks, and technical documentation
Perform advanced network and system performance analysis using multiple monitoring and diagnostic tools
Collaborate with Network Engineering, Security, and Systems Administration teams on complex cross-functional issues
Evaluate and recommend improvements to network architecture, monitoring capabilities, and operational processes
Mentor and train Tier 1 and Tier 2 technicians on advanced troubleshooting techniques and best practices
Participate in change advisory board (CAB) reviews and provide technical assessments of proposed changes
Execute complex network changes during maintenance windows with minimal service disruption
Monitor and optimize network capacity, bandwidth utilization, and traffic patterns
Coordinate with vendors and external service providers to resolve carrier and equipment issues
Develop and maintain disaster recovery procedures and participate in failover testing
Implement network security measures and respond to security incidents in coordination with security teams
Create and present technical reports on network performance, incidents, and trends to management
Participate in on-call rotation as the senior technical escalation resource
Stay current with emerging technologies and industry best practices to continuously improve operations