Tickets & Snowsports Front Desk Agent

Smugglers' Notch Resort • Cambridge, VT

18d • $33,925 - $46,821

About The Position

The Tickets & Snowsports Front Desk Agent helps guests plan winter vacations and day trips at Smuggs. The role supports guests in selecting Ski & Ride School programs, lift tickets and passes, and off-mountain winter activities such as snowshoeing and tubing. It provides a personalized, concierge-style experience for families of all ages and experience levels, including local recommendations and tips for enjoying the mountain and resort. The agent assists both guests currently on site and those planning future visits, and works closely with Guest Services and other resort departments to support clear communication and a seamless guest experience.

This is a full-time, seasonal position, with potential for year-round employment depending on candidate fit and business needs. Weekend and holiday availability is required.

Requirements

• Friendly, enthusiastic communication and a positive, can-do attitude.
• Ability to thrive in a fast-paced, guest-focused environment.
• Strong computer and multitasking skills.
• Enthusiasm for winter mountain life, skiing, snowboarding, and snow-based activities; skiing and riding skills are not required.
• Passion for delivering exceptional guest service to families from all backgrounds.
• Availability to work weekends and holidays.

Responsibilities

• Help guests plan vacations and day trips by booking ski and snowboard lessons, lift tickets, season passes, and off-mountain winter activities.
• Provide local insights and recommendations to help guests make the most of their visit.
• Create personalized vacation plans for guests of different ages and experience levels.
• Support on-site guests as well as people planning upcoming vacations or day trips.
• Collaborate with Guest Services and other resort departments to ensure smooth communication and a seamless guest experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed